Customer Service Representative (Former Employee) – Bathurst, NB – 3 October 2016
worked there on three different occasions was overall a very good place to work. Staff very knowledgeable and for the most part ready to help. good break schedule but only one paid break and only half hour dinner.
USA CAC Agent (Current Employee) – Chatham-Kent, ON – 28 September 2016
I found that the job as a whole was enjoyable, however, it does not match my personality type. I found that work related stress was starting to affect my overall health. Would recommend for those who can deal with complaint/issues well and not take anything personally.
Customer Service Representative (Former Employee) – Hamilton, ON – 26 April 2016
The management here are amazing..I can't say enough about the management..They help..They are there if you need them and they are so kind...They taught me from not knowing anything to having knowledge on the computer and in the job..They made sure I made from training to the floor...And the class helped me too....There was one man who wanted to see me to the floor ...I made it...Extra help and exceptional management....Can't say enough about this company ...Would still be there...But unfortunately the campaigne came to an end
WOULD HAVE LIKED MORE TIME TO MYSELF/ONLY FULL TIME
Technical support Representive (Mac Plus) (Current Employee) – Niagara Falls, ON – 8 June 2016
this place was awesome. It's a fun atmosphere and while the work is hard it can be worth it. :) it is for Apple :) you start off with some of the basic stuff then you go on to learn the harder more indepth things
internal job path help for advancement
no access to local transit on a daily basis with reliablity
Inbound Customer Service Representative (Former Employee) – Chatham-Kent, ON – 15 April 2016
Inbound call center handling customer concerns and complaints regarding any and all issues with Chrysler jeep and dodge vehicles. Co-workers were all very nice worked well with everyone on my team. The hardest part of the job was being consistently yelled at during customer call-ins. The most enjoyable part of the day is working with delightful co-workers.
crisis management (Former Employee) – Oshawa, ON – 15 April 2016
As an Onstar representative for Minacs I was responsible for navigation and customer assistance. I truly enjoyed this opportunity to work in customer service, receiving calls from all over the world. It was challenging at first, understanding geographic instruction, and the computer program itself, however once I got through my training seminars I felt comfortable and enthusiastic about the job! I truly enjoyed my experiences at Onstar!
CUSTOMER SERVICE ADVISOR (Current Employee) – Oshawa, ON – 2 June 2016
So far I know a lot of people couldn't handle this job since it is a stressful and busy environment but I am managing to stick through it. They should provide better and longer training. It felt that everything moved too quickly and that we didn't have enough time to practice. You have to learn everything quickly at their own pace not even your own. You have to be very knowledgeable and be confident on the phone and all calls are monitored. Some customers are rude and it could be very hurtful at times. The TLs are useless and rude sometimes when I needed help. Some act like they don't care if you are mentally stressed at work. The hours are way too long to work and being on the phone for that long can be irritating. And we don't get paid for breaks/lunches. I would say this job is only temporary. Overall, the best part is that the co-workers are all friendly.
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 27 May 2016
* Taking calls and resolving customer concerns. *Computer skills and customer service skills learned. * tough to accommodate some of customer complaints. *Enjoyed being able to help a customer with a problem
Trainer (Former Employee) – Dartmouth, NS – 26 July 2016
Was a great place for starting a career and building professional skills. Would recommend for young professionals. Very friendly coworkers. Salary was a little low considering the job, but that is the nature of its business model.
Customer Service Representative (Former Employee) – Dartmouth, NS – 6 October 2016
While shirt lived, I enjoyed the company,and if given the opportunity would certainly return. Management is great,as are the team leads,who are knoledable,helpful,and friendly to approach. With decent hours.
Customer Service Representative (Current Employee) – Chatham-Kent, ON – 27 March 2016
Working at Minacs is very challenging. Most of the customers that contact are not very happy with the vehicle that they bought and usually take it out on the agent that picks up the phone. Minacs makes it very hard to get assistance, and the lack of training makes it difficult to complete the job. Customers get very upset because of the lack of knowledge that an agent is able to provide the proper assistance the customer made need. As an agent working for Chrysler, Jeep, Dodge and RAM it is very frustrating to work for, for these reasons I would not recommend this job to others due to the lack of training they provide to the agents.
Customer Service Advisor (Current Employee) – Oshawa, ON – 18 March 2016
Not a good place to work. Extremely high turn over rate due to lack of proper training and overall employee dissatisfaction. Building in Oshawa is very out of the way and the upkeep of the workplace itself is very poor, broken equipment everywhere and poor cleanliness in restrooms and break areas. Hours are too long, scheduling rarely ever approves days off, sick day policies are ridiculous. Overall job led to many mental breakdowns and the best part of working there is the people you work with, who also dislike it as much as you do.
Friendly Coworkers, thats it.
Long hours, broken equipment, high standards, negative vibes
Advisor/Mentor (Current Employee) – Hamilton – 14 March 2016
Minacs was an over all average place to work. I loved that i was working for "apple" and thought that i would get apple employee benefits(which we were promised butnever recieved). the management was not set up well, with almost all the TL's having favorite advisors who would get special treatment, based of friendship rather that preformance.
Customer Service Agent (Former Employee) – Dartmouth, NS – 8 March 2016
Working here was a real pleasant albeit stressful at times experience, the training was sufficient enough to have us taking calls with confidence. the pay was above average for the area. I answered calls each day from customers with problems and it was my job to find the solution they needed. My job was to make peoples day better. I guess the hardest part of the job was the customers I wanted to help but was unable to. I just didn't like letting a customer leave without a solution. the most enjoyable part had to be suprising the customer buy finding ways for them to save money and get what they want.