Claims Processing Agent
Millennium1 Solutions - Ottawa, ON

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Position: Claims Processing Agent

Position Status: Permanent Full-time

Hours of Work: 24/7 (shift hours apply)

Department: Operations

Location: Ottawa

Position Overview:

Claims Agents are responsible for claims management, billing and inquiry services to
policy holders of our insurance and warranty replacement products. The most qualified applicants and demonstrate excellent verbal and written communication skills, and are particularly adept at quickly determining the needs of our customer to ensure timely, accurate resolution.


  • Responsible for filing insurance and warranty claims using proprietary adjudication platform;
  • Respond to inquiries regarding products, services and solutions;
  • Provides detailed information about subscriber coverage’s, claim status and billing;
  • Analyzes inquires to determine appropriate action to ensure accurate and timely resolution;
  • Maintains working knowledge products/ programs, policy and processes, as well as established rules, procedures and regulatory requirements;
  • Provides explanation to claims process, outcomes and replacement processes;
  • Responsible for processing claims and basic inquiries


  • Call Center Customer Service experience is preferred;
  • Property and casualty claims processing experience is a plus;
  • Excellent verbal and written communication skills;
  • Critical ability to keep pace with a highly active environment of change;
  • Able to multi‐task with phone calls while processing and documenting work;
  • Provide professional, courteous and friendly customer service consistently;
  • Must be able to work as part of a team, and think on your feet;
  • Possesses ability to learn quickly and retain high‐volume of information;
  • Ability to adapt to changing needs and circumstances;
  • Bilingual English/Spanish considered an asset

Education requirements:

  • High school diploma preferred

Special Requirements:

  • Credit and Criminal Background Check

Millennium 1 Solutions is an equal opportunity employer.