Part-time 9am-2pm Claims Processing Agent
Millennium1 Solutions - Ottawa West, ON

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*Position: Claims Processing Agent
Position Status: Permanent Part-Time
Hours of Work: 9AM-2PM ( Must be able to do Full-Time training for 4 weeks)
Department: Contact Centre Operations
Location: Robertson Road*

Position Overview:

Claims Agents are responsible for claims management, billing and inquiry services to policy holders of our insurance and warranty replacement products. The most qualified applicants and demonstrate excellent verbal and written communication skills, and are particularly adept at quickly determining the needs of our customer to ensure timely, accurate resolution.

Responsibilities:

  • Responsible for filing insurance and warranty claims using proprietary adjudication platform;
  • Respond to inquiries regarding products, services and solutions;
  • Provides detailed information about subscriber coverage’s, claim status and billing;
  • Analyzes inquires to determine appropriate action to ensure accurate and timely resolution;
  • Maintains working knowledge of products/ programs, policy and processes, as well as established rules, procedures and regulatory requirements;
  • Provides explanation to claims process, outcomes and replacement processes;
  • Responsible for processing claims and basic inquiries

Requirements:

  • Call Center Customer Service experience is preferred;
  • Property and casualty claims processing experience is a plus;
  • Excellent verbal and written communication skills in English and/or Spanish/French;
  • Critical ability to keep pace with a highly active environment of change;
  • Able to multi‐task with phone calls while processing and documenting work;
  • Provide professional, courteous and friendly customer service consistently;
  • Must be able to work as part of a team, and think on your feet;
  • Possesses ability to learn quickly and retain high‐volume of information;
  • Ability to adapt to changing needs and circumstances;

Special Requirements
Credit and Criminal Background Check
Must be able to do Full-Time training for 4 weeks

Education
High School Diploma is an asset

Why work for Millennium1 Solutions?
Millennium1 Solutions offers a competitive benefits package which includes the following: medical, dental, vision, disability, retirement savings with company match. As well as, paid vacation, Rewards and Recognition, performance bonuses, community involvement opportunities and much more!

Millennium 1 Solutions is an equal opportunity employer.


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