Great staff, terrible management
Server (Former Employee) – Ottawa, ON – 4 April 2017
Overall, it is a decent place to work if you can put up with bad management. Being owned by a company in Toronto, there are many setbacks when it comes to payment of tips or dealing with conflicts. It can take weeks to months to get tips you earned in a shift, and the management does little to help this process, not caring if the staff are struggling or unhappy with the situation. Tip out is relatively high and does not reflect the support staff present (i.e. you will tip out 4% of sales no matter what, even if there are no hosts or bussers present that day). The management make it clear that they don't care about the staff and that everyone is very replaceable. They also use A LOT of on call shifts, so it can be very difficult to know when you will or won't be working and impossible to schedule your life.
However, the staff is truly great. Everyone is welcoming and friendly. There are also free beers given for all staff every stat holiday.
free beer, great staff
unpredictable schedules, bad management, long waits to get tips earned