Business Group Administrator (Former Employee) – Brampton, ON – 19 April 2017
Great place to work, very flexible with work hours. Management is supportive and works with you to move forward with personal goals. The hardest part is keeping in contact have have a close work culture. The most enjoyable is the comraderie.
Great people, company growing and changing for the better.
Program Manager (Former Employee) – Canada – 8 December 2014
Highly matrixed organization Microsoft Canada limited in its ability to function outside of Corps direction Great people, generally positive environment Growth targets difficult to sustain Limited room for promotion outside of Central regions
Customer Advocacy Manager (Former Employee) – Mississauga, ON – 28 October 2014
I was chosen as manager of a newly created queue called One Team. This entailed the ongoing task of creating and updating thirty-three templates that covered various scenarios and call generators, and responding to the clients and issues they represented. These templates became the response tools for Microsoft One team cases, and are currently being used as responses from Microsoft for Canada, the United States, and Great Britain. Recently they were translated to both Spanish and Portuguese for use in Latin America.
A good company trying to reinvent itself for the modern world
Software Design Engineer in Test II (Former Employee) – Redmond, WA – 18 August 2014
Day-to-day Microsoft is generally fun, though how much fun depends on the team you are working with. The company is slowly trying to reinvent itself for a modern world, and sometimes fails to grasp the basics necessary for this task.
The company is generally good to work for, but some times seems driven more by doing what's right for the stock price instead of what's right for the customer and the employee.
Chef d'équipe au sein de T3C (Current Employee) – TUNIS – 21 May 2014
la journée du travail commence d'abord par la préparation des statistiques du J-1, puis par les suivis individuels de chaque collaborateur. Bien sur a fur et à mesure je supervise mon équipe à partir d'un outils de pilotage Je veille à l'atteinte des objectifs fixés par le client et j'interviens à chaud lorsqu'il faut pour remonter en compétence un de mes collaborateur ou pour remonter des dysfonctionnement...
Passionate, dedicated person who leads programs and projects to drive impact.
Global Escalations Manger- Process & Quality (Current Employee) – Mississauga, Ont – 19 May 2014
Business program leader with 15 years of progressive experience with dynamic, fast paced customer centric organizations who drives transformation in customer support engagements for flagship products & services. Rich background in delivering support, service, sales, and loyalty and retention efforts for key Consumer brands. Excellent achievement and a track record of creating valued partnerships with Business, Stakeholders, Partners, Marketing & Engineering teams that deliver business impact and customer value. Extensive knowledge of online and Brick and Mortar merchandizing, billing, purchase and support experience. Demonstrated Vision and Success in the following: Inspires and energizes organizations to commit and move together toward a shared vision. Takes on and sees through difficult endeavors with can-do attitude, honesty and integrity. Develops people, enable talent and embrace change. Always ready to launch and land in market products and service to achieve a competitive edge.
Excellent work culture, world class software and services
Helpdesk Technician (Former Employee) – Ottawa – 13 May 2014
Working for Microsoft was a challenge. We never had the proper tools to do the job. They would not provide us with the software they wanted us to support. We had to burn illegal copies ( Microsoft gave us the ok) yourself. Location was also an issue, cubicle farm as we called it.
Direct connection to MS KB database, Training from Redmont techs
IT Operations Consultant (Current Employee) – Mississauga, ON – 5 May 2014
• Member of Microsoft’s lead Operations Consultant Team. Successfully lead the completion of eight large, multi-factorial and multi-million projects • Developed strategic plans to initiate organic organizational maturity, improve governance and management of IT Operations around people, process and technology. • Identified specific measures to establish automation and governance practices to reduce resource dependence and enhance ROI, per ITIL and other industry best practices per ITIL, PMI, ISO, COBIT, and CMMI • Established people, process and technology roadmap to improve IT operations and embark cloud services. Created framework to grow IT operations consulting business within Canada, which increased number of engagements by +50% • Analyzed and optimized team structures to support diversified IT Operations for dynamic organizations. Enhanced processes required to ensure high services availability and reliability. Ensured effective coordination between cross functional departments by breaking silos and introducing collaboration services to enhance communication and coordination • Enhanced team members’ knowledge on ITIL, MOF and Microsoft technologies and executed internal training workshops. Exceeded customer expectations for all projects and engagements • Managed multimillion business, infrastructure, technology and solution transformation projects to rollout Microsoft technologies such as hybrid/private/public cloud, Microsoft System center (SCCM, SCOM, SCSM), Cloud private/public, virtualization, AD, Exchange, O365, ITSM Tools, CRM-Dynamics, lync, TFS, FIM, SQLmore... Server, Share Point, PKI, and Windows azure/server/desktops • Exceeded customer expectations while working for Gov of Ontario (MTO, JTS, LTC, LAT, OCPC), Gov of Manitoba, Gov of Alberta, Gov of Saskatchewan, Gov of NB, Region of Niagara, Sask Energy, City of Vancouver, eHealth, Metrolinx, Vancouver Transit, ATCO, SUNCOR, EPCOR, Magna, Vale, Telus, Rogers, Peel Region Police, CIBC, RBC, Conexus Credit Union, Sunlife, Manulife, Stikeman, Loblaws and Blackberry,less
Corporate Communications Consultant (Current Employee) – Hyderabad, AP – 25 April 2014
Microsoft India is a fun place to work.Not only does the campus boast of facilities such as lawn tennis courts, a football field and large cafe, it has some of the brightest minds to work with. It has a work environment conducive to productivity and the management is extremely friendly and approachable.