Pros: fooseball tables, shuffleboard tables, kitchenettes, beautiful campus, free sodas/bottled water/filtered water, reduced price gourmet meals, relaxed environment
Cons: no warning to managers, recruiters, or agents for mass lay-offs. you're just called and told not to come in.
It was an enjoyable time working for Microsoft's Xbox Support team. I gained many skills such as customer call etiquette, professional (but personable) email composition, and time:work load management. My co-workers and managers were all very pleasant people. The environment was positive and friendly. The hardest part of this job was giving the customer – more... a "hard message" or basically telling the customer that there is nothing we can do to help due to policy. Many customers do no respond well to this no matter how the news is broken. However, it was very rewarding hearing from customers we were able to help resolve issues for. It's great being recognized for your hard work and perseverance. – less