Passionate, dedicated person who leads programs and projects to drive impact.
Global Escalations Manger- Process & Quality (Current Employee) – Mississauga, Ont – 19 May 2014
Business program leader with 15 years of progressive experience with dynamic, fast paced customer centric organizations who drives transformation in customer support engagements for flagship products & services. Rich background in delivering support, service, sales, and loyalty and retention efforts for key Consumer brands. Excellent achievement and a track record of creating valued partnerships with Business, Stakeholders, Partners, Marketing & Engineering teams that deliver business impact and customer value. Extensive knowledge of online and Brick and Mortar merchandizing, billing, purchase and support experience.
Demonstrated Vision and Success in the following:
Inspires and energizes organizations to commit and move together toward a shared vision.
Takes on and sees through difficult endeavors with can-do attitude, honesty and integrity.
Develops people, enable talent and embrace change. Always ready to launch and land in market products and service to achieve a competitive edge.
Excellent work culture, world class software and services
global engagment, too much travel