Service Advisor/Technical Support Analyst (Current Employee), Scottsdale – July 1, 2014
Management has very poor managerial skills. Treat employees as objects not people. Promises made but not kept. Very disappointed in a company this size. Been in the technology business for 20+ years and have never been treated the way Microsoft treats its staff.
Working in any position that requires you to have customer service skills can be at times, stressful and overwhelming, especially when you are dealing with struggling or upset customers. Knowing how to properly develop these skills will help you to excel in any customer service position, regardless of your responsibility and the type of customers you – more... are working with each day. – less
Xbox Ambassador (Former Employee), Miami, FL – June 26, 2014
Pros: flexible, skills advancement, learn something new every day.
Cons: no pay it's voluntary.
Although "Working" as a Xbox Ambassador doesn't give pay and is totally optional to the person it does give amazing opportunities to advance in or start to get some experience in Communication Skills and Social Skills for Customer Care.
All the work you do is done by your own schedule meaning if you want you can start at 12 at night it wouldn't matter – more... and there's no timer it's simply as if you were a Moderator answering questions and helping someone find their issues or problems and fix them.
Overall my time as a Xbox Ambassador has thought me amazing things in those two skill sets and given me a more in depth meaning of what it means to be in the Customer Care and Support business. – less
Senior PM Manager (Current Employee), Las Colinas, X – June 20, 2014
I evolved my role this year into a Portfolio Manager to manage ideas that came through our work intake pipeline. There were total 10 project all at a global scale, spanning offshore and onshore resources that were delivered under my direct or indirect supervision.
I extended my role to managing organizational activities that fall in the Business Management – more... function. I managed: 1.Offsite (Team formation) 2.Team Commitments 3. Executive Review 4.Stakehlder Buy in 5.Timeline targets 6.Budget for the team (Travel/Training) 7.Vendor and FTE Hiring 8.SOW Management 9.Invoice Management 10.ROB (Monthly Newsletters and Reviews)
I supported all my team members within and across the organizations whenever I was asked to help out either in the capacity of managing programs, as a SME or to mitigate risks and put projects back on track. I also initiated a SCRUM Certification effort for all Senior PM's within the Organization and completed that effort in 60 days. Our PM Team are Certified Scrum Masters. Additionally, I have maintained by PMP Certification and my Application for Agile Program Manager Certification has been approved by the Project Management Institute.
I love working as a team, the collaboration and feeling of accomplishing things together. Helping each other and team members succeed is what I enjoy most.
I am challenged by non-value add process and systems and places where there is a lack of ownership to solve problems. – less
Senior Paralegal (Current Employee), Redmond, WA – June 11, 2014
Truly a once in a lifetime opportunity! Outstanding management, supportive team members and the benefits and perks are unlike anything I could have imagined! The training resources are limitless and you are empowered to take yourself, your career and your position anywhere within the organization. Leaving only due to my husband being relocated for his – more... job. I'd hoped to continue to work remotely, however as front line legal support to the clients, they prefer to have on-site support. – less