Pros: great place to work
Cons: temporary position
I was chosen as manager of a newly created queue called One Team. This entailed the ongoing task of creating and updating thirty-three templates that covered various scenarios and call generators, and responding to the clients and issues they represented.
These templates became the response tools for Microsoft One team cases, and are currently being used as responses from Microsoft for Canada, the United States, and Great Britain. Recently they were translated to both Spanish and Portuguese for use in Latin America.