Gold Partner Technical Services Coordinator (Former Employee), Mississauga, ON – May 12, 2015
Pros: Working for Microsoft.
Cons: Short term contract.
A typical day involved answering calls from Microsoft Gold Partners for both technical and non technical issues. Learned to resolve issue based on good business practice. Management encouraged thinking – more... out of the box. Microsoft employees always available to assist when needed and contract workers always cooperated when their help was needed. The hardest part was resoling issues when third parties involved. The best part of the job was helping people with their issues. – less
Digital Community Manager - Partner (Current Employee), Mississauga, ON – March 30, 2015
Good place to learn how companies work on a marketing standpoint. Not great in terms of getting mentorship and guidance as a contractor. would recommend to anyone who's innovative, a born leader and ready to compete against their fellow coworkers.
Great people, company growing and changing for the better.
Program Manager (Former Employee), Canada – December 8, 2014
Pros: great training and growth
Cons: high targets
Highly matrixed organization Microsoft Canada limited in its ability to function outside of Corps direction Great people, generally positive environment Growth targets difficult to sustain Limited room for promotion outside of Central regions
Customer Advocacy Manager (Former Employee), Mississauga, ON – October 28, 2014
Pros: great place to work
Cons: temporary position
I was chosen as manager of a newly created queue called One Team. This entailed the ongoing task of creating and updating thirty-three templates that covered various scenarios and call generators, and – more... responding to the clients and issues they represented. These templates became the response tools for Microsoft One team cases, and are currently being used as responses from Microsoft for Canada, the United States, and Great Britain. Recently they were translated to both Spanish and Portuguese for use in Latin America. – less
A good company trying to reinvent itself for the modern world
Software Design Engineer in Test II (Former Employee), Redmond, WA – August 18, 2014
Pros: nice campus
Cons: long hours; management that's slow to react
Day-to-day Microsoft is generally fun, though how much fun depends on the team you are working with. The company is slowly trying to reinvent itself for a modern world, and sometimes fails to grasp the – more... basics necessary for this task.
The company is generally good to work for, but some times seems driven more by doing what's right for the stock price instead of what's right for the customer and the employee. – less
Passionate, dedicated person who leads programs and projects to drive impact.
Global Escalations Manger- Process & Quality (Current Employee), Mississauga, Ont – May 19, 2014
Pros: excellent work culture, world class software and services
Cons: global engagment, too much travel
Business program leader with 15 years of progressive experience with dynamic, fast paced customer centric organizations who drives transformation in customer support engagements for flagship products & – more... services. Rich background in delivering support, service, sales, and loyalty and retention efforts for key Consumer brands. Excellent achievement and a track record of creating valued partnerships with Business, Stakeholders, Partners, Marketing & Engineering teams that deliver business impact and customer value. Extensive knowledge of online and Brick and Mortar merchandizing, billing, purchase and support experience. Demonstrated Vision and Success in the following: Inspires and energizes organizations to commit and move together toward a shared vision. Takes on and sees through difficult endeavors with can-do attitude, honesty and integrity. Develops people, enable talent and embrace change. Always ready to launch and land in market products and service to achieve a competitive edge. – less
Account Executive (Former Employee), Mississauga, ON – March 28, 2014
They days of Microsoft being the del facto standard are behind them. The company is a little too large and arrogant to compete with Google and Apple but upper management is starting to change. Mid managers are still interested in one thing your funnel and license sales.
There is no training for Account Managers, so you are on your own to figure out everything