Pros: friendly work environment, personal workspace, friendly management
Cons: no overtime, little room for advancement, low pay/compensation
Answer phone calls to support UPS Shipping Software and Hardware for UPS Customers. Report call details in a common support database, and provide good customer support for customer needs and issues.
Learned how to use and troubleshoot UPS Shipping Software and Hardware.
Management was easy to work with, and co-workers were very friendly and easy to – more... communicate with.
The hardest part of the job was dealing with rude customers or customers unwilling to work through their issues.
The most enjoyable part of the job was the feeling of accomplishment when successfully helping a customer. – less