Cashier (Current Employee), Sterling, VA – March 1, 2014
Easy going company to work with. Very flexible with schedules and adaptable to their employees. Co-workers and management were fun to work with, we had employee dinners and outings. The hardest part of the job is having to get boxes or items down from the top shelves. The most enjoyable part of the job is being able to have fun while going to work. – more... I look forward to going to work everyday and being with all of my co-workers. – less
Sales Associate (Former Employee), Stillwater, MN – October 5, 2013
Pros: free classes, discounts
Cons: short breaks, not enough hours
A typical day at work would start by clocking in, walking up to the front office to get a walkie, then immediately meeting up with a manager to find out what they would like to have done that day, and then walking the floor performing tasks and greeting customers, helping them find the things they need. At the end of the shift you bring your walkie – more... to the office and then walk back and clock out. I've learned that its important to constantly keep yourself busy at work even when its slow by cleaning and organizing. Management was okay for the most part they were helpful when you had questions and needed help with customers. My coworkers were friendly and easy to work with. The hardest part would be dealing with an unpleasant customer. The most enjoyable part would be working the birthday parties and all the employee get togethers. – less
Productive and great work environment with friendly coworkers
Replenishment (Current Employee), Palm Springs, CA – September 26, 2013
Pros: optional break times
Cons: some short breaks
Michaels is a great working environment. I do not have a difficult time communicating with other employees. Managers are great leaders and very friendly and are fair with everyone. I enjoy everything I do.
Store Associate (Current Employee), Columbia, MD – September 25, 2013
This is a great place to work if you're a crafty person or if you want to be one. A typical day is keeping the store stocked and replenishing, assisting customers on the sales floor and the register. The hardest part of the job is trying to get all returned and misplaced products back onto the sales floor by closing time. The most enjoyable part are – more... the coworkers and crafts. – less
Part Time Support Specialist (Former Employee), Fenton, MI – September 19, 2013
Pros: know when all the sales are
Cons: short or non-existent breaks, terrible pay, rude management, highly unprofessional
Let me first establish some of the great things about Michaels! It's a very relaxed work environment (most of the time). The customers are generally kind, the workload is rather simple, and the product is easy to sell (people like to craft!). I worked two different positions here and both had it's positives and negatives, like any job.
As a cashier, – more... I was rarely given my breaks on time. I worked register during the holidays and I would have no back-up, leaving me to ring over 50 people before I could leave for the day. And forget about asking for back-up! I actually had a customer defend me because I had called and called for register support and the manager had her headset off and didn't hear the request. When she came out, ranting and raving at me in front of my line of people, she accused me of slacking and not calling for help. That's when the customer stepped in to help set her straight. I was no patsy, I defended myself, but she never ceased. When I was later promoted this manager continued to be a primary issue in my workday as she was my direct supervisor. She lacked a certain censorship required when you work with people, and had a terrible attitude. I always dreaded the days I worked with her. I was a new trainee then, and any time you asked another associate or manager the whereabouts of an item (um, over 20,000 SKUs and I haven't even gotten a walkthrough of the general location of things) they would freak out and get rude or refuse to answer, making it impossible to help the guests, and resulting in all of us in the front end growing resentful and frustrated.
When I changed to support specialist, I thought I had all my money woes solved! Not the case. I got only a $.33 raise, (come to find out I should have gotten a bigger raise after I had quit), and they cut me down to only 3 days a week with 4 hour shifts. The other support specialist and I were supposed to have every other weekend off rotating between us but she would always request the MY weekends off to have off and so I rarely got a weekend off. Not that I could complain, my earnings were so meager is was barely worth waking up for every day.
Then it gets really hairy. A nights and weekends manager (whom I never worked with except rare occasions on the weekend when his schedule overlapped with mine for an hour) asked me to coffee. We kept it very quiet and professional, but somehow, in this catty work environment everybody found out within a week or two. We still kept mum about it, but all the management team began to harass us individually on the floor or in the office, cornering us with threats and nonsense about our "situation". Ultimately I stepped down out of my position so I would not be in any way handling his deposits anymore, and became a cashier again. My hours increased, but so did the harassment. He stepped down out of his position down to a regular sales associate to get the heat off of him. Did that stop anything? NOPE. I asked my store manager directly if either of us would be fired for having coffee (mind you, there were other people openly dating and the store manager himself was engaged to a department manager under him) and he told me that it was a "gray area" but it was being handled and "nobody would lose their job". I ultimately left the company because it was not a job worth the grief! They were constantly understaffed and constantly sending people home that it was nearly impossible to get an kind of decent wage. The managers never stopped the harassment or threats of me losing my job or getting him fired (and the constant slander, don't even get me started) that I grew tired of defending an innocent situation.
Sure, my situation is highly specific. But let me tell you this, if you are not upper management or at least salaried at this company OR are not a young adult (17-20) with no bills this is NOT the job for you! – less
Sales Associate (Former Employee), Charlottesville, VA – September 9, 2013
Pros: friendly, safe environment
Cons: the smell
Started during high school, management would not change hours to part-time work which ultimately lead in me losing my position. The hardest part about the job was honestly the smell. It gave me headaches at times. The most enjoyable part was I got to work with amazing co-workers.
Healthy workplace with a good management to employee relationship
Sales Associate and Cashier (Former Employee), Cypress, TX – August 31, 2013
Pros: environment, encouragement from fellow employees and employers
Cons: scheduling conflicts
Depending on the day, I would either be assisting customers on the sales floor or stationed at the front as the head cashier. I loved being able to help customers with their projects and recommending supplies and products that they could use to make their crafting more enjoyable and easier. Management wise, in less than a years time, the store had been – more... through about five or six managers. There always seemed to be a problem with heresy or secret grudges. I got along with most of my coworkers, but I have to honestly admit that I was one of the most enthusiastic employees about the merchandise itself. Most other sales associates were only there to earn money. The hardest part of the job was dealing with an immature manager (who was later let go), and the obvious unruly customer from time to time. Other than that, I really enjoyed being there a full calendar year - especially because I was able to help stock and organize the store before it was open to the public. It was rewarding and I'm glad I could experience it. – less
Replenishment Associate (Former Employee), Thornton, CO – August 30, 2013
Pros: challenging myself.
Cons: not enough hours.
It is hard work but I love a challenge. The associates are great and very helpful along with management. The hardest part was waking up early and working hard but it taught me great skills. The most enjoyable part was learning new things and being challenged everyday.
Fabulous Co-workers Made Retail Environment Bearable
Sales Associate & Cashier (Former Employee), Gainesville, GA – August 23, 2013
Pros: benefits even for part-time, free classes for employees, a constantly changing & intriguing work environment
Cons: very few hours available & spread out thinly amongst the floor/front-end workers, little to no empathy for health-related absences
I thoroughly enjoyed my time spent at Michaels. My managers were some of the best supervisors I have ever worked with, and, generally, everyone was a pleasure to work with. I learned a lot about the arts & crafts world, mostly from our regular customers. The few weeks around a major holiday were always the toughest to work, but the management made sure – more... we were taken care of (our breaks never differed from the norm, and sometimes they would provide lunch in the breakroom if it meant we would all be close at hand in case of a sudden surge of customers). OVerall, my fondest memories are of my interactions with the regular customers & getting to know my co-workers as real people, not just as the names & faces I worked with. – less