Pros: products, demos, clalsses
Cons: poor pay, poor management, no appreciation or recognition, no advancement
If you are a teen-early 20 yr old just in need of a part time job for some extra money, this job is ok. However if you are an adult and have a family and need to pay your bills I suggest looking elsewhere.
. A typical day is being short staffed because we are only alotted so many payroll hours and can only have one cashier per shift, so the mgr makes – more... the supervisor (who is supposed to be on the floor helping customers) be a cahsier leaving no one on the sales floor. The lines get very long and even the mgr will refuse to help ring.
I've learned that I really am creative, can handle parties of up to 20 kids for events, I've also learned big box companies really don't appreciate the individual.
As far as management goes the company NEEDS to hire managers that are actually crafty and creative and have the desire to learn product knowledge not ppl who just shove off the customer to someone else because they don't want to "deal with them." The manager should also do what his job description says, and not say "oh i'm supposed to do ____, Well not me I don't do _____."
Coworkers, most of my corworkers are young kids some actually work and others have to be told over and over, we older workers are not babysitters and we shouldn't be treated as such. Most of the employees at my location do their job and do it well and I don't see them recieving any recognition for it. There are a couple cashiers that I really think should have been let go months ago because of their rudeness,helplessness, and lack of the desire to learn. Ex: If you have been at the location for over year you shouldn't need to call someone to the front to ask where yarn is, or if we carry an item you have rang up numerous times. But the mgr keeps them because if we have a call out they will gladly come in to replace the person.
One of the Hardest parts of the job can be the clientel. It ranges from some very pleasant and kind people to self entitled women who are verbally abusive. Another difficult thing is Recovery at night, the closing manager on duty is given 3 people, if they're lucky,to close with and the mgr expects the whole store to be perfect. The average Michaels store is over 18,000 sq ft, all for 4 ppl to clean and be expected to make perfect. The return policy changes almost mothly which aggrivates customers which in turn aggrivates the associates.But the hardest part of working for this company is the management, there is so much micro managing that I really am not sure how the can say we are where creativity happens, everything has to be to corporate standards. we aren't given a chance to be creative, and the management really doesn't help with team morale much either.
The most enjoyable part of the job is getting to see new products and see demos. Some of the friendly regulars are nice see and i enjoy helping them. – less