Cashier (Former Employee), Victoria, BC – July 6, 2013
Pros: employee discounts, ability to manipulate shifts, nice co-workers and customers
Cons: location not ideal for those who bus
Fun place to work at, as everyone there is nice. Seasonal periods are busy and harder to manage, but make time fly faster. My most enjoyable part of the job was when I was able to go home after a good day of work.
The hardest part of my job is in terms of my location, bussing is not trustworthy in this Michael's Location in Millstream.
Replenishment (Former Employee), Deerfoot Meadows, Calgary Alberta – June 12, 2014
Pros: occasional free lunch, salary, co-workers
Cons: managment, tiresome
Well the job was alright. I mean it is retail. I really liked it at first. The first 3 months everything was almost fun. I worked at the Deerfoot Meadows location. The management was not so great.... They went through three different managers within the 9 months I worked there. The general manager would tell me to do one thing while my replenishment – more... manager would tell me to do another. They time you when you stock. I don't think it is a horrible thing but they don't take into account the time when you walk away from the product to help a customer. So they come back and aren't pleased that your first job wasn't done. Well, they say customers come first... They shouldn't get mad if it isn't done "on time" I am ok if we are working toward goals but nagging about it doesn't help. Co-workers are fun. – less
Sales Representative/Certified Framer (Former Employee), Nanaimo – May 15, 2014
I worked at Michaels for a couple years and it was great. Great staff, I enjoyed the work as a certified framer. Then we got a new store manager, Josh, and he was terrible to his staff. He belittled us often. Everyone got together and talked to the regional manager, had a meeting with Josh and talked about our experiences with him. He gave us an "apology", – more... but nothing changed. So I quit. Couldn't handle it. – less
Cashier/Sales Associate (Former Employee), Prince George, BC – February 16, 2014
Pros: creative environment
Cons: long hours
Michaels was an incredibly rewarding place to work - I loved the creativity that surrounded the staff and company. The management and co-workers are highly helpful and intelligent. The hardest part was learning the ins-and-outs of the job.
Replenishment associate (Former Employee), Red Deer, AB – November 23, 2013
Pros: getting to see all the cool crafty products
Cons: early hours
I enjoyed working at Michaels, the people are great. I learned about the different product that they carry and what to recommend. Management does the best that they can, though not always prepared. The hardest part was probably the early hours and trying to remember where they kept moving everything to,
Good customers, strange rules on physical look for staff
Seasonal Cashier (Current Employee), Micheal's West Vancouver – November 9, 2013
Cons: not enough hours, terrible uniform
A typical day is quite busy. I've learnt about working in a large company and how that differs from a small business. My co-workers are totally fab. The most enjoyable part of the job is being able to make the customers happy.
Support specialist (Current Employee), Toronto, ON – September 14, 2013
Pros: great environment always learn something new all the time
Cons: late delivery, going to the bank daily
My shifts starts at 8 in the morning starting counting tills that's being use the night before. Open the store system make sure all cash is running each register have money by 9 morning meeting with staff about sales, our progress and special of the day for about 10 minutes get my deposit ready file away paper work from previous day by 10 do all my – more... write off for damages , stolen items etc expect ups by 11 received all items thats being delivered make daily deposit to the bankt. At around 11:30 have a coffee break after words start all my price changes for the store order any supplies that needed such as coffee, toilet paper , garbage bags and so on my shifts usually ends around 1 -1:30 – less
Dead end position unless you have management experience
customer experience associate (Current Employee), Brampton On – September 30, 2012
Pros: the staff i worked with was great
Cons: late evenings and not enough hours to go around
I've been with Michaels as an associate for over 10 years. I'm still a part time associate. When they changed the store positions I tried to apply for a management postion but didn't have any previous management experience. A typical day is greeting customers and trying to keep the store clean also backing up cash. My co workers are easy to get along – more... with, management is willing to help you out. If you want to move up you have to apply internally or move to another store where the position is available. I bend over backwards for customers and the store and never received any recognition for my services, even though I have let management know that I'm interested in promotions rewards.They also started associate of the month, a class instructor got it instead of an associate. You will learn a lot about crafts, organizing and prioritizing customers. You may also have to deal with upset customers if the managers are busy with a conference call or other things. You will also learn about policies and the pros and conds of how big box companies work. The hardest part is dealing with people that think there isn't enough people working there or that the lines are too long when we have all the registers open. Or when you're the only person on the floor during busy times and being pulled in a million directions at once. Some times I want to ask if they would be willing to work until 9:30pm or longer on Saturday night.... Which is what I usually get stuck with. The most enjoyable part of the job is actually beng able to help some one find what they need or make them feel more confident about their projects. Scheduling can be a problem; some times availability gets ignored or they ask you to come in when you booked time off. Some times the only hours I get is on weekends and if I need a weekend off I won't get any hours during the week. Also I've noticed if I take on extra hours one week my hours would often get cut for the next week. My manager was just told to hire 6 new people and they don't have enough hours to go around. If they scheduled better then they wouldn't have to hire people. I don't have much of a life out side of Michaels because I'm always working on the weekends or evenings, they don't give me enough hours to make a living off of this place. I've tried to get other jobs but things never work out and one of the managers has thretened me with firing me if I wasn't able to keep them a priority. Even if they do give you a raise it's not even noticable until you look at your pay check. – less
Also when I transferred from another store the manager I previously worked for location "lost" my employee records so I never received my 10 year reward at my current location.
Job Work/Life Balance
I don't kow what to write here
Sales Associate (Current Employee), Saint John, NB – September 24, 2012
Pros: i enjoy the place and people
Cons: not enough hours
The reason why I am still looking for a job/career is that I am only getting 8-9 hours a week here. I would like a full time or part time job to supplement this, since 8-9 hours does not pay the bills. Other than hours, I do like working at Michaels.
Replenishment (Former Employee), New Minas, NS – August 18, 2012
Pros: great customers
Cons: poor management, broken promises, poor paperwork from head office for employees
One of the worse places to work, poor management, no advancement, broken promises, only advance friends not good workers. Took them over 3 months to get me my ROE. One sided towards management. Poor training methods.
Front End Supervisor (Former Employee), Kingston Ontario – June 26, 2012
Pros: lots of staff incentives
Cons: long hours and late night
Lots of customer interaction, learned to deal with many different types of people management was always very reassuring and helpful. We always had lots of well trained and friendly staff at hand. Since we often had classes and events for the customer this made the job very enjoyable. The hardest part was if we ran out of something and had to tell some – more... it was available anymore so we could not met their needs. – less
Sales Floor Associate (Former Employee), Costa Mesa, CA – August 18, 2014
Pros: light & enjoyable atmosphere, friendly patrons and coworkers
Cons: inconsistent management, no formal job training
Customer service was a priority at Michaels, and I have been told both by customers and managers that I was good at it, being very friendly, energetic, and helpful with customers. Besides assisting customers, most of my duties consisted of organizing shelves in a neat and presentable manner, or otherwise taking inventory of the products. Co-workers – more... were very friendly and helpful in assisting me to get established as well, however, management was rather inconsistent. Not long after I was hired, a new manager took over, and I was never given the formal training to become a permanent employee, and was eventually let go because of it, unfortunately. The toughest part of the job was probably the tedium of the closing hours, when the duties were confined to the somewhat dull tasks of inventory and organization. However, during the daytime when customers frequented, assisting patrons with their various arts and crafts projects was enjoyable. – less