Dead end position unless you have management experience
customer experience associate (Current Employee) – Brampton On – 30 September 2012
I've been with Michaels as an associate for over 10 years. I'm still a part time associate. When they changed the store positions I tried to apply for a management postion but didn't have any previous management experience. A typical day is greeting customers and trying to keep the store clean also backing up cash. My co workers are easy to get along with, management is willing to help you out. If you want to move up you have to apply internally or move to another store where the position is available. I bend over backwards for customers and the store and never received any recognition for my services, even though I have let management know that I'm interested in promotions rewards.They also started associate of the month, a class instructor got it instead of an associate. You will learn a lot about crafts, organizing and prioritizing customers. You may also have to deal with upset customers if the managers are busy with a conference call or other things. You will also learn about policies and the pros and conds of how big box companies work. The hardest part is dealing with people that think there isn't enough people working there or that the lines are too long when we have all the registers open. Or when you're the only person on the floor during busy times and being pulled in a million directions at once. Some times I want to ask if they would be willing to work until 9:30pm or longer on Saturday night.... Which is what I usually get stuck with. The most enjoyable part of the job is actually beng able to help some one find what they need or make them feel more confident aboutmore... their projects. Scheduling can be a problem; some times availability gets ignored or they ask you to come in when you booked time off. Some times the only hours I get is on weekends and if I need a weekend off I won't get any hours during the week. Also I've noticed if I take on extra hours one week my hours would often get cut for the next week. My manager was just told to hire 6 new people and they don't have enough hours to go around. If they scheduled better then they wouldn't have to hire people. I don't have much of a life out side of Michaels because I'm always working on the weekends or evenings, they don't give me enough hours to make a living off of this place. I've tried to get other jobs but things never work out and one of the managers has thretened me with firing me if I wasn't able to keep them a priority. Even if they do give you a raise it's not even noticable until you look at your pay check.less
Sales Associate (Former Employee) – Owen Sound, ON – 19 February 2017
All workers are super easy to get along with, and are always willing to answer any question for you even if it is a 'stupid' question. They're easy to joke around with, and make you feel like you're all a huge family.
Replenishment Associate (Current Employee) – Ancaster, ON – 16 February 2017
It's a good company to work for, but you need to be a strong worker. I think a lot of people expect it to be super easy because of the type of store but their is a lot of work that goes into that store.
Very friendly staff, easy to work with and always willing to help
Cashier/Customer Service (Former Employee) – Peterborough, ON – 15 February 2017
I thoroughly enjoyed my seasonal position as a team member at Michaels. I was eager to start and would willingly go back if the opportunity presented itself. The staff there were always so helpful when I first started out and everyone was friendly and easy to work with.
Cashier and Sales Associate (Current Employee) – St. Albert, AB – 4 February 2017
Unloaded truck early tuesday mornings, replenished the store. Management DOESNT give hours evenly, everyone had very open availability but gave 5 of us 4-12 hours a week while others were getting 16.5+. When asked for more they said they "didn't have extra hours". Managers would smoke marijuana outside the receiving door, which would then make the part of the store by the receiving room smell like pot. Managers constantly gossiped to each other and swore at staff. Manager constantly puts down replenishment team. Schedule is only given 5 days in advance.
Cashier (Former Employee) – Toronto, ON – 30 January 2017
I truly enjoyed working at michaels, when I first started working there I was really into crafts so it gave me some chances to get to try different things. In the store they had different opportunities like teaching a class, crafts for kids and a summer camp program that you can participate in. While working there I had some different points of view on how managers should treat coworkers that we didn't exactly see eye to eye on. that is what pushed me to leave micahaels. I enjoyed everyone that I worked with and I had a good overall experience.
Cashier (Former Employee) – Burlington, ON – 23 January 2017
This job was a great experience for me as a high school student. I gained valuable experience in cashiering and dealing with customers. The management was very reliable and friendly and it was easy to come to them if I was experiencing any issues or was confused about something. In this environment I did not feel that any of my coworkers judged me or talked badly about me at any time. I felt very safe, comfortable, and happy throughout my time with this company. If I had to choose the hardest part of the job, it would be the fact that sometimes customers can get angry and talk very badly to you, but in the end it is very valuable customer service experience to be able to learn how to deal with situations like that. The best part of the job I'd say was when you could help a customer find the exact product they wanted, and they would be so grateful and happy which was a great feeling. Overall a great experience and I'd recommend it to anyone.
Sometimes not enough hours during certain times of the year
Sales Specialist (Current Employee) – Waterloo, ON – 21 January 2017
At the store level, the people you work with a warm, supportive and friendly. There are many interesting products and the staff who specialize are more than willing to share their knowledge and help out if you get a question you can't answer. However once past store level, the support drops rapidly - corporate does not allow for enough hours to properly staff the store and therefore unless one is a manager, it is very, very unlikely to get more than 12 hours per week at the best of times. Company policies change or flip very quickly and communication is hit or miss, especially with the majority working part time which makes employees look like they don't know what they are talking about, despite being very capable individuals. I learned so much about cake decorating, jewelry making, what paints work best on a specific surface, how to read a yarn label to identify weight, what needles are needed and how to match dye lots and what adhesives work best for a particular project. But while the co-workers make the place great, the customers often don't and corporate policy rewards those who threaten to complain when an employee points out that they are trying to cheat discount policies.
Cashier (Current Employee) – Orillia, ON – 19 January 2017
Michaels, although I enjoy working there as I am an artistic person, is just an okay place to work. My location has no opportunity for advancement, no pay raise either. The shifts are really shaky, in peak season shifts are plenty but in the off season you hardly get any hours.
Even though I only worked here a few months, I loved it. I wish I could be a part of the Michael’s team for the long run. There are no complaints from working there. The management is great and the staff works really well together.