Dead end position unless you have management experience
customer experience associate (Current Employee) – Brampton On – 30 September 2012
I've been with Michaels as an associate for over 10 years. I'm still a part time associate. When they changed the store positions I tried to apply for a management postion but didn't have any previous management experience. A typical day is greeting customers and trying to keep the store clean also backing up cash. My co workers are easy to get along with, management is willing to help you out. If you want to move up you have to apply internally or move to another store where the position is available. I bend over backwards for customers and the store and never received any recognition for my services, even though I have let management know that I'm interested in promotions rewards.They also started associate of the month, a class instructor got it instead of an associate. You will learn a lot about crafts, organizing and prioritizing customers. You may also have to deal with upset customers if the managers are busy with a conference call or other things. You will also learn about policies and the pros and conds of how big box companies work. The hardest part is dealing with people that think there isn't enough people working there or that the lines are too long when we have all the registers open. Or when you're the only person on the floor during busy times and being pulled in a million directions at once. Some times I want to ask if they would be willing to work until 9:30pm or longer on Saturday night.... Which is what I usually get stuck with. The most enjoyable part of the job is actually beng able to help some one find what they need or make them feel more confident aboutmore... their projects. Scheduling can be a problem; some times availability gets ignored or they ask you to come in when you booked time off. Some times the only hours I get is on weekends and if I need a weekend off I won't get any hours during the week. Also I've noticed if I take on extra hours one week my hours would often get cut for the next week. My manager was just told to hire 6 new people and they don't have enough hours to go around. If they scheduled better then they wouldn't have to hire people. I don't have much of a life out side of Michaels because I'm always working on the weekends or evenings, they don't give me enough hours to make a living off of this place. I've tried to get other jobs but things never work out and one of the managers has thretened me with firing me if I wasn't able to keep them a priority. Even if they do give you a raise it's not even noticable until you look at your pay check.less
Sales Associate (Part Time) (Former Employee) – Sherwood Park, AB – 22 May 2017
Management was very poor and often would ignore days I had booked off and schedule me for those days and would only give me 24 hours notice of shifts sometimes. Their excuse being that its retail and its how it works, very unprofessional and horrible way to treat your employees. Also good luck getting paid more than minimum wage these people are penny pinchers as they are well aware their business is slowly dying.
Temporary Sales Associate (Former Employee) – Orangeville, ON – 15 May 2017
Interesting place to work. Learned a lot about arts supplies and such. People that I worked with were very friendly and helpful. Management was patient and understanding, however it sometimes felt as though we were expected to learn a lot of complicated information that wouldn't be useful anywhere other than Micheals in a very short amount of time. But that might have just been because we under a time constraint since we were helping with store set up. Don`t expect to get a whole lot of shifts though haha.
Replenishment Associate (Current Employee) – St. Albert, AB – 14 May 2017
When I first started management was fantastic, but now there have been some complications. Easy job to grasp knowledge of (Replenishment crew). Hours are based on sales, rough start. January - June is slow! Hours pick up around mid june/july and even more in october through december. Love working when there are hours available. If your moved out, own a newer car, phone, etc. it can be hard to stay stable in the slower seasons and even in peak seasons, depending on how many hours they have to dish out accordingly. But! We have this awesome program called Micheals cares that we raise money for, and that goes towards Micheal's employees who need finacial help, situtional help, etc.
Sales associate- Certified Custom Framer (Current Employee) – Newmarket, ON – 8 May 2017
I have worked at Micheals since 2011, it was a good job for after high school. But they are only willing to give part time hours, and management changes a lot. The pro with working there is that they are very flexible with hours.
A decent place to work as far as retail goes, but definitely some problems.
Cashier (Former Employee) – Burlington, ON – 7 May 2017
An okay place to work, management was good except for one grumpy manager who eventually did get a little bit better. It was really helpful to be able to talk to coworkers over the headsets if you had a question or needed help. They didn't train me super well when I started - my only training was watching powerpoints and videos for a couple hours, then shadowing a cashier for about two hours. After that I was expected to be okay on my own, which I hated because I had to ask a million questions through the headset. Also, the website to record your availability and request time off was absolute garbage. The managers would insist that you use the website, but then it never worked, and I would get scheduled for days when I was working at my other job, along with any other days I tried to book off. So that was stressful. As a cashier my job was pretty much as expected: cash customers out, do returns, take phone calls when customers called, and tidy shelves around the cash when it wasn't busy. The hours I got scheduled to work sucked sometimes, because in the summer I was only getting 4.5 hours a week (which is when I wanted more hours), and then around the holidays I was getting way more hours than I wanted, even though a manager had told me beforehand that it would be no problem for me to get a maximum of 8 hours/week (since I was now in school and had taken on a second job). Almost all of my coworkers were very nice, although I didn't get to know any of them too closely, and sometimes I would be the only person on cash so there would be no one to talk to.
As a cashier, I was responsible for managing the cash register, doing returns, communicating with clients regarding our arts and crafts classes or questions they might have, answering the phone and tending to whoever is on the phone and making sure the area around the cash register is clean.
As a sales associate, I was responsible for helping customers around the store, giving them ideas and opinions on their projects, making sure the store is clean, helping the cashiers if they need an item from the floor, putting back returns onto the floor and cleaning the store after it's closed.
Sales Associate/Cashier (Former Employee) – Kitchener, ON – 5 May 2017
Managers just hide in the office and take credit for your work when they were just hiding and avoiding work. Also they blame you if a customer complains that there wasn't any help on the sales floor when it was their fault for hiding in the back.
Cashier (Former Employee) – Saint John, NB – 2 May 2017
the dress code was very biased towards women, meaning that the uniform that can change is for women only and as a male employee who runs how and could not wear knee length shorts of the appropriate colour.
Sales Associate (Former Employee) – Toronto, ON – 1 May 2017
A typical day at work included :Welcoming customers to the store and answering their queries,Ensuring high levels of customer satisfaction through excellent sales service. I have learned to stay calm in stressful circumstances. Nice workplace culture, respectful co-workers.The hardest part of the job was to refold the same sweater 27 times in a single day. A very enjoyable part, the environment of the store.
Replenishment Associate (Former Employee) – Pitt Meadows, BC – 1 May 2017
working at this Michaels store, i gained a lot of experience with being a seasonal replenishment associate to start. trained well and good environment to work in; i did have early hours which put me in a situation where i had to switch around my sleep schedules when 3am shifts came around (not so often.) overall, great experience, training i got was helpful and managers helped a lot while still trying to understand the work space.
The management was really terrible. The manager was not considerate. Overall, the atmosphere was well, the pay was standard and the coworkers were very lovely. The hours were very long and conflicted a lot with my personal schedule.
Cashier/Customer Service (Current Employee) – Abbotsford, BC – 20 April 2017
Overall I loved the job. What I did, the customers I worked with, and products I sold. Only reason I am looking for a new job is because the manager at my specific store is unfair to everyone under them. Moreover almost everyone is hired and kept part-time so they cannot attain any medical benefits.
Very fun place to woke if you are willing to put in an effort.
Cashier/Recovery (Former Employee) – Greater Sudbury, ON – 6 April 2017
I worked here before and honestly the only reason why I left was because I moved away this job was very very very accommodating to being sick to meeting days off and for school life as well. Management was very nice and if I had the opportunity I would go back and work for them again.
corporate constantly jerks you around, there is no stability or chance to advance. there is zero positivity from higher management. There are no real benefits working here, there is no such thing as policy, corporate just wants to make the customers happy, which then lets the customers think they can walk all over the associates.