Dead end position unless you have management experience
customer experience associate (Current Employee), Brampton On – September 30, 2012
Pros: the staff i worked with was great
Cons: late evenings and not enough hours to go around
I've been with Michaels as an associate for over 10 years. I'm still a part time associate. When they changed the store positions I tried to apply for a management postion but didn't have any previous – more... management experience. A typical day is greeting customers and trying to keep the store clean also backing up cash. My co workers are easy to get along with, management is willing to help you out. If you want to move up you have to apply internally or move to another store where the position is available. I bend over backwards for customers and the store and never received any recognition for my services, even though I have let management know that I'm interested in promotions rewards.They also started associate of the month, a class instructor got it instead of an associate. You will learn a lot about crafts, organizing and prioritizing customers. You may also have to deal with upset customers if the managers are busy with a conference call or other things. You will also learn about policies and the pros and conds of how big box companies work. The hardest part is dealing with people that think there isn't enough people working there or that the lines are too long when we have all the registers open. Or when you're the only person on the floor during busy times and being pulled in a million directions at once. Some times I want to ask if they would be willing to work until 9:30pm or longer on Saturday night.... Which is what I usually get stuck with. The most enjoyable part of the job is actually beng able to help some one find what they need or make them feel more confident about their projects. Scheduling can be a problem; some times availability gets ignored or they ask you to come in when you booked time off. Some times the only hours I get is on weekends and if I need a weekend off I won't get any hours during the week. Also I've noticed if I take on extra hours one week my hours would often get cut for the next week. My manager was just told to hire 6 new people and they don't have enough hours to go around. If they scheduled better then they wouldn't have to hire people. I don't have much of a life out side of Michaels because I'm always working on the weekends or evenings, they don't give me enough hours to make a living off of this place. I've tried to get other jobs but things never work out and one of the managers has thretened me with firing me if I wasn't able to keep them a priority. Even if they do give you a raise it's not even noticable until you look at your pay check. – less
Sales Specialist (Current Employee), North Bay, ON – June 19, 2015
Pros: Happy work environment
Cons: I want to buy everything but can't.
Michaels North Bay is the best place i have ever worked. Management is amazing. They care about their employees as people not as just "workers" I have learned so much about things one might not expect – more... and there is always opportunity to learn more. The hardest part of the job is getting enough hours, however, if you do your job well and show up on time they will always try to give you more hours when they are available. I enjoy every part of this job. Everyone makes it a fun environment while still getting work done. Balanced. – less
Cashier (Current Employee), Sault Ste. Marie, ON – May 10, 2015
Having lots of crafts around and coupons, and seeing how many different hobbies there are is an inspiration. The hardest part of the job is not being able to give more coupons out to customers especially if they only come in once a month.
• Over 5 years of experience in customer service • Adaptable and flexible individual who is willing to learn and apply new skills efficiently • Reli
Sales Associate (Former Employee), Toronto, ON – April 8, 2015
Over 5 years of experience in customer service • Adaptable and flexible individual who is willing to learn and apply new skills efficiently • Reliable, respectful toward others, and dedicated to get the job done • Able to adapt to a fast pace, ever changing intense environment with minimal supervision • Able to effectively deal with difficult issues with sound judgment
Cashier (Former Employee), Newmarket Ontario – March 21, 2015
At Michaels I was a cashier so my job each day was to cash out customers when they were ready to cash out and ensure they were satisfied with there customer service that they received. I was also responsible – more... for helping any customers that needed help locating a product they were looking for and answering any questions they may have about any products. From this job I got a better understanding of the system and programs that they used which enhanced my technological abilities. All of the employees were great people to work with and made it an even more enjoyable place to work. – less
Cashier/Sales Associate (Former Employee), St. John's, NL – March 2, 2015
During the Christmas hours it was hectic.. and I loved it! The fast pace, the happy customers buying their products, it was all so fun! The employees were all so friendly, it was like a family away from – more... home. The hardest part for me was leaving, I had to move across town and it would have been harder to get to work. Plus the hours after Christmas decreased dramatically, so it wouldn't have covered much of my travel expenses. All in all, it was a great place to work. – less
Cashier/Sales Associate (Former Employee), Oakville, ON – February 20, 2015
Working at michaels was one of the best experiences of my life! Every person who worked there was charming, intelligent, creative, and went above and beyond to help each customer that walked through the door!
Fun and Energetic workplace. It allows creativity to flow.
Cashier/ Sales associate (Current Employee), Calgary, AB – February 9, 2015
The thing I enjoy most about this job is being able to connect to customers through creative ideas. At times, I will be able to help someone find a new creative way to use products. Other times, customers help me with solutions to a difficult craft when I'm stuck.
Sales Associate / Cashier (Current Employee), Edmonton, AB – February 6, 2015
Great place to work! I have met new people and friends for life! If you are looking for decent hours, Michaels is NOT the place for you. I enjoy the attitude of most of the staff however the managers don't do a very good job at ensuring hours and the well being of staff.
In a day of work I would do cashier or be on the floor as sales associate. I enjoy helping customers & introducing them to our products. Team work is used a lot in my environment & I find that very important – more... because being sociable is the first step to making our customers satisfied. Sometimes it gets hard when customers get rude, difficult and others, but it's up to us to keep up the good spirit. I learned to be a good sales associate, a organised cashier & most importantly I love my job! – less
Cashier/Customer Service (Current Employee), Red Deer, AB – December 11, 2014
Cons: break times
A typical day at work for me would be getting to the till and ringing customers in. I never know when or if i am going to get a break. I learned that you have to be fast paced and collect a lot of emails. – more... The management at Michaels is well mannered. My co-workers are amazing people. The hardest part of my job is collecting the amount of emails they want. The most enjoyable part of my job is making sure all my customers are happy. – less
Sales Associate and Instructor (Former Employee), Ottawa, ON – August 21, 2014
A typical shift involves serving customers and ensuring they have an excellent experience to bring them back again in future.
I learned a lot about how to deal with customers who didn't get quite what – more... they were hoping for. How to diffuse a situation effectively to reverse the negative opinion that may have been formed.
Management was tough on us, but they really just wanted the business to succeed and customers to have excellent service.
My co-workers were amazing. We were always willing to help one another out and work as a team. – less
Replenishment (Former Employee), Deerfoot Meadows, Calgary Alberta – June 12, 2014
Pros: occasional free lunch, salary, co-workers
Cons: managment, tiresome
Well the job was alright. I mean it is retail. I really liked it at first. The first 3 months everything was almost fun. I worked at the Deerfoot Meadows location. The management was not so great.... They – more... went through three different managers within the 9 months I worked there. The general manager would tell me to do one thing while my replenishment manager would tell me to do another. They time you when you stock. I don't think it is a horrible thing but they don't take into account the time when you walk away from the product to help a customer. So they come back and aren't pleased that your first job wasn't done. Well, they say customers come first... They shouldn't get mad if it isn't done "on time" I am ok if we are working toward goals but nagging about it doesn't help. Co-workers are fun. – less