Customer Service Representative (Former Employee) – Kitchener, ON – 23 March 2017
Their was way to many coupons that were difficult for both the customer and the workers to understand. As well their was not enough training for the staff to be able to understand how the store works in its entirety.
Cashier (Former Employee) – Lethbridge, AB – 23 March 2017
Majority of the time was at the till ringing customers through. Knowing weekly/daily deals and coupons were important because they are one of the reasons michaels is so popular. As employees we needed to get customer emails and so in every transaction we asked for their email, even if we already had it. This could be stressful sometimes because there was a pressure to keep up email percentages. When it wasn't busy there were other things to do such as making sure the till area looked nice and putting returns in the sorting bins.
Sales Associate/Cashier (Current Employee) – Pickering, ON – 21 March 2017
Working at Michaels has allowed me to further my customer experience, and it is good to have as a part time job while still in school. Everyday is different but its always fun and all the staff is friendly and easy going.
Good starter job, but little opportunity to advance
Floor Associate/Cashier (Former Employee) – Prince George, BC – 15 March 2017
I liked my coworkers and supervisors but my manager was not there a lot and seemed to favour certain employees even if other employees did a good/better job. The shifts were either really short or really long and they were at weird times (5am-8am, 11am-7pm etc).
Decent discount, coworkers were great
Absent managment, little opportunity for advancement/raises
Merchandising product (Former Employee) – Oakville, ON – 14 March 2017
A typical day at work really was dependent on if there was or was not a truck, if a truck did come the day is busy and chaotic due to low space for product and unnecessarily strict product guidelines. Management was decent, my boss himself was a great boss, he had a good time at work while making it productive and educational. Other higher up management was non-existent in everyday work and simply did not do much in that aspect. The job was pretty decent for the most part just the people were not the most inclusive to new workers.
Store Manager (Former Employee) – Ontario – 12 March 2017
It was a fun place to work however as time went on they were trying to run this company like it is its own country. The ZVP for Zone 5 needs to chill out. Unfortunately it reflects back to the DMs whom which basically 2 in the GTA are good people and one an idiot. The expectations are unrealistic. The hours long and no work life balance. They give you 3 days off in lieu for working extra mandatory days at Christmas which they just fly under the radar for based on labour law. After a long tenior and deciding to leave, I have 0 regrets. The culture needs to change.
Customer Service Representative (Current Employee) – Vancouver, BC – 9 March 2017
Michaels was a fun place to work at. If you like arts and crafts or are open to lots of new hobbies! I worked with a great bunch of people so we always had fun and a great time with our manager who was kind and considerate in regards to school schedules and personal commitments
Cash Office Specialist/Support Specialist (Former Employee) – Victoria, BC – 7 March 2017
This is an okay place to work if you want a temp part-time job, but working there long term will erode your soul. The corporate structure treats their frontline people like they're disposable; thus there is high turnover. Management are definitely not on your side, and you will be frustrated by the frequent changes in company policy. There are no benefits; they don't even take Employee of the Month seriously. They're all about the bottom line.
Sales Associate (Former Employee) – St. Albert, AB – 6 March 2017
At the beginning i loved working at Michaels and all the managers were great. But it all changed and the relationship between managers (including store mamanger) and associates wasn't good. Managers were constantly gossiping about associates. Managers would smoke pot outside the receiving door, which would then make a section of the store smell like pot. I've even had customers complain about the smell to me. Associates are scared to talk to managers about problems/issues because some are quite rude to associates, they will yell and swear at you for no reason. As well, hours are not evenly distributed between associates. People who all have open availability would only get 4-8.5 hours a week while the managers favourites would get 16 and just blame it on them not having enough hours to give out. There are just too many problems with this company at the location i was at.
Replenishment Associate (Former Employee) – Saint John, NB – 28 February 2017
I loved working at michaels maybe because I was an artist but it was fun and there were a lot of other co workers that were creative as well! Management was nice though! I can't say though it's a good job for those trying to make a living because it pays very low and they are only required to give you 3 hour shifts. You could also go a week or two without any shifts sometimes and there's no set schedule of time so you can work 3am one day and 12 pm the next. But if you're just going to school and working they understand for students so it's great.
Management, co-workers, creative output, great for first job
Cashier/Customer Service (Current Employee) – Oakville, ON – 28 February 2017
It was my very first part time job, it held me over through college, because the shifts were short. You don't get very many hours as it is. which was great at first but now that school is coming to a close I need better hours. The discount is great if you are a student or an avid crafter as it works with the stores coupons.
Sales Associate (Former Employee) – Owen Sound, ON – 19 February 2017
All workers are super easy to get along with, and are always willing to answer any question for you even if it is a 'stupid' question. They're easy to joke around with, and make you feel like you're all a huge family.
Replenishment Associate (Current Employee) – Ancaster, ON – 16 February 2017
It's a good company to work for, but you need to be a strong worker. I think a lot of people expect it to be super easy because of the type of store but their is a lot of work that goes into that store.
Very friendly staff, easy to work with and always willing to help
Cashier/Customer Service (Former Employee) – Peterborough, ON – 15 February 2017
I thoroughly enjoyed my seasonal position as a team member at Michaels. I was eager to start and would willingly go back if the opportunity presented itself. The staff there were always so helpful when I first started out and everyone was friendly and easy to work with.