A very structured business model, that was flexible enough to handle the pressures of the market.
Pros: the stores are great to shop in as well as to work in.
Cons: little in the way of advancement. may take years before something opened up, unless one is willing to move.
Barnes and Noble has survived the changes of the book industry because it is structured in a practical way, so as to allow all facets of daily store business to be handled effectively and with as little chaos as possible. Great place to shop, and to provide customer service.