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Mercer
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181 reviews

Mercer Employee Reviews

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Lonely work, but very rewarding.
OWNER/OPERATOR (Former Employee), Louisville, KYAugust 29, 2014
Driving cross country and hauling loads from one state to another. I had no coworkers, but I enjoyed traveling and seeing the country while making sure people get their goods.
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n/a
Participant Services Representative (Former Employee), Houston, TXAugust 14, 2014
• Directly interacted with Mercer's plan participants via phone to provide educational information regarding their healthcare benefits provided by AIG's health insurance company.
• Managed incoming calls from plan participants to provide retirement, healthcare, or absence management plan information.
• Additional duties included processing healthcare – more... advantage plan applications, resolving claim issues and creating data reports for plan participants during open enrollment periods. – less
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Professional work place,
Pension Consultant (Former Employee), Milwaukee, WIAugust 11, 2014
Good work for a pension consultant, busy all the time, and professional working environment. Would recommend.
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Poor Compensation and Overpriced Benefits
Client Services Analyst II (Current Employee), Norwood, MAAugust 8, 2014
Pros: people work with on day - to - day basis
Cons: upper level management and human resource department
The company does not invest in their employees or technology. Their only focus is profit. They are trying to gloss over this by doing all these projects to improve employee morale but it does not help when they are still penny pinching on pay and benefits.
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Massive company
Participant Service Representative (Former Employee), Norwood, MAAugust 3, 2014
Very big company with great training but high turnover. You meet great people but they move on faster than you do as well.
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Good company and great benefits
Senior Client Analyst III (Current Employee), Norwood, MAAugust 2, 2014
Pros: great benefits
Cons: competitive pay
Good environment and good management. Diversity is encouraged. Lateral moves are limited and not a lot of options for role promotions.
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Work hard play hard
Team Manager (Former Employee), Croydon, ENGJuly 22, 2014
Pros: good company to work for
Cons: being made redundant
I was with Mercer ( formerly Noble Lowndes and Sedgwick) for 36 years and enjoyed my time there enormously.

Progression through the various roles was laid out well. Key tasks were always set and training sessions held to make those tasks achievable.

As I progressed I took on more management tasks which I enjoyed and was a point of reference for others – more... as my technical knowledge was considered to be very sound – less
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Office
Work Experience (Former Employee), Liverpool, ENGJuly 8, 2014
Spent time sorting out expenses claims, filing and doing the payroll using IT skills.
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Call center job
Human Resources Representative (Current Employee), Dallas, TXJune 26, 2014
A typicial day with Mercer was to answer the phones, and not be updated on changes until the last minute. The management were totally clueless to the clients we worked for which made it really hard. I enjoy my co workers because we all help each other when need be. The most enjoyable part of this job are my peers.
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Productive workplace with a ping pong table
Client Team Lead (Current Employee), Milwaukee, WIJune 25, 2014
Pros: benefits are 2nd to none.
Cons: consulting service expectations are often demanding
Fast paced consulting environment that isn’t boring. There is always plenty of work to do and your days will fly by. This company offers health benefit that are second to none. Expect to drive your own career and don’t expect advancement unless you are actively trying to achieve it. Endless opportunities to learn and develop provided you stay on top – more... of your workload. – less
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Great Personalities
HR Service Representative (Current Employee), Dallas, TXJune 24, 2014
Pros: great people, benefits, and compensation
Cons: short lunch, parking
A typical day at work is fast paced and kind of exhausting. I've learned about benefit plans and pension set ups. Management is good for the most part. My Co-workers are hard working people with great personalities. The hardest part of the job is dealing with emotional people. The most enjoyable part of the job is making someone's day when no one else – more... did not put forth the effort to. – less
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Experience depends on what practice you are in and who is your supervisor.
M&A Consultant (Current Employee), New York, NYJune 10, 2014
Enjoy being around a lot of smart people. However, it is a difficult place to navigate and advance without the right internal network and sponsor.
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H&B Supervisor/ Senior PSR
H&B Supervisor/ Sr. PSR (Current Employee), Houston, TXJune 7, 2014
Manage direct reports in the following capacity: Monitor calls for quality, provide performance coaching and feedback; Track attendance and performance of team and individuals; Assign work to team members and peer review; Provide input into performance management; Manage the queue of calls to ensure service levels are maintained Recognize, evaluate – more... and identify areas for improvements. Resolve participant escalations/issues without further escalation by providing superior customer service and advance problem solving skills. Provide input on hiring, team meetings. Conduct new hire on-board training, interview candidates for the Call Center Representative role, participate in cross-site meetings to improve communications and efficiencies, promote employee recognition programs, act as a point of contact for a small portfolio of clients and conduct weekly team meetings. Proficient in call center management for two of the following LOB: Defined Contribution, Defined Benefit, and Health & Welfare Outsourcing business. Prepare agendas and lead team meetings.
Prepare weekly statistics reports for multiple client meetings. – less
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Outsourcing company
Client and Participant Services Manager (Former Employee), Norwood, MAJune 5, 2014
Pros: company can provide bundled benefits to client
Cons: no indept knowledge on db plans
Good outsourcing company with limited people with experience in the Defined Benefit field. Company attempts to hire experienced analyst but, company pays does not support the positions. Company can provide bundled benefits to client (absence management, defined benefits, defined contributions and Health & welfare plans).
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Proffesional company
facilities management (Former Employee), London, ENGJune 4, 2014
A great professional company to work for, sets very high standards and delivers every time
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Mercer Retirement Outsourcing
CLIENT SERVICES / PROJECT MANAGER (Current Employee), Dallas, TXJune 2, 2014
Mercer Retirement Outsourcing is a place to work if you like administering retirement benefits.
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Easy going environment
Benefit Consultant (Former Employee), Houston, TXMay 28, 2014
Great temporary employment. Intensive training and broadens skill set. There's not much room for growth.
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Benefits Rep
Benefits Specialist (Current Employee), Houston, TXMay 21, 2014
Enrolling employee's into benefits. Processing 401K payments
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Intern
Defined Benefits Intern (Former Employee), Norwood, MAMay 18, 2014
Great summer internship program for college students. Great learning experience and resume builder.
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Good place to quickly learn a full spectrum of talent management ares
Senior Associate in Talent Practice (Current Employee), Seattle, WAMay 9, 2014
Mercer provides a great opportunity to be exposed to all sorts of talent management and rewards projects.

On the other hand it does not offer a SME / expert track forcing everyone into selling and business development.