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Mercer
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160 reviews

Mercer Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
Salary/Benefits
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Management
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International Company
Associate (Current Employee), MontrealApril 29, 2014
Its an International Company that provides good opportunities for employees.
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Very good company
Pension and Project administrator (Former Employee), Toronto, ONFebruary 28, 2014
Awesome company to work for. The only disappointment was 4 months after hire the company decided to cut cost and did a layoff.
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Great in most aspects except job security.
Customer Service Rep (Former Employee), Toronto, ONJanuary 31, 2014
Pros: great co workers
Cons: zero job security
I enjoyed almost everything about working for this company. The coworkers were great very friendly and helpful. Management was good. The problem with this job was that there was no security. When they give you a start and end date there is no assurance that you will start or end on those dates. I was supposed to start for this company again next week – more... but found out the Thursday before that it would not start for another month. If you could trust their start and end dates there would be absolutely nothing wrong. – less
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Challenging
Associate - Senior Benefits Implementer (Former Employee), Toronto ONJanuary 28, 2014
Opportunity to learn and grow.
Management style is easy going and reasonable.
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Professional and Positive work environment
Sr. Learning and Development Analyst (Former Employee), Toronto, OntarioSeptember 16, 2013
Pros: work place training
A professional, team orientated work environment, that learns from each other and is able to meet tight deadlines.
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Great people and work culture
Team Leader – Operations Support (Former Employee), Toronto, ONJune 24, 2013
Leadership and Management had a clear vision.
A fair place to work.
Learned management and leadership skills which led me to the next role in the parent company.
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Very good offering opportunities for advancement
GlobaI IT Manager (Former Employee), Toronto, ONMarch 11, 2013
Pros: variety of challenges and opportunites to provide input into decision making.
Cons: imbalance on work/life balance, long hours and too many projects does not allow for adequate time to pursue prof development.
Very collaborative culture. Good for those that are team players. Management provides very good mentorship and opportunities to learn on the job.
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Supportive and inclusive atmosphere
Business Systems Analyst (Former Employee), Toronto, ONNovember 16, 2012
Mercer provided a supportive atmosphere in which to develop your skill set. Departments were collaborative.

My work was project-driven, which meant there were peaks and troughs in work flow. However, initiative is encouraged and so I was always able to pick up projects I wished to do around process improvement.
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Typical workplace
Pension Analyst (Former Employee), Toronto, ONMay 22, 2012
AGF provides the cliche workplace environment with little embellishments. Its a warm and favorable place and its generic environment is soothing.
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Work hard play hard
Team Manager (Former Employee), Croydon, ENGJuly 22, 2014
Pros: good company to work for
Cons: being made redundant
I was with Mercer ( formerly Noble Lowndes and Sedgwick) for 36 years and enjoyed my time there enormously.

Progression through the various roles was laid out well. Key tasks were always set and training sessions held to make those tasks achievable.

As I progressed I took on more management tasks which I enjoyed and was a point of reference for others – more... as my technical knowledge was considered to be very sound – less
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Office
Work Experience (Former Employee), Liverpool, ENGJuly 8, 2014
Spent time sorting out expenses claims, filing and doing the payroll using IT skills.
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Call center job
Human Resources Representative (Current Employee), Dallas, TXJune 26, 2014
A typicial day with Mercer was to answer the phones, and not be updated on changes until the last minute. The management were totally clueless to the clients we worked for which made it really hard. I enjoy my co workers because we all help each other when need be. The most enjoyable part of this job are my peers.
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Productive workplace with a ping pong table
Client Team Lead (Current Employee), Milwaukee, WIJune 25, 2014
Pros: benefits are 2nd to none.
Cons: consulting service expectations are often demanding
Fast paced consulting environment that isn’t boring. There is always plenty of work to do and your days will fly by. This company offers health benefit that are second to none. Expect to drive your own career and don’t expect advancement unless you are actively trying to achieve it. Endless opportunities to learn and develop provided you stay on top – more... of your workload. – less
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Great Personalities
HR Service Representative (Current Employee), Dallas, TXJune 24, 2014
Pros: great people, benefits, and compensation
Cons: short lunch, parking
A typical day at work is fast paced and kind of exhausting. I've learned about benefit plans and pension set ups. Management is good for the most part. My Co-workers are hard working people with great personalities. The hardest part of the job is dealing with emotional people. The most enjoyable part of the job is making someone's day when no one else – more... did not put forth the effort to. – less
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Experience depends on what practice you are in and who is your supervisor.
M&A Consultant (Current Employee), New York, NYJune 10, 2014
Enjoy being around a lot of smart people. However, it is a difficult place to navigate and advance without the right internal network and sponsor.
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H&B Supervisor/ Senior PSR
H&B Supervisor/ Sr. PSR (Current Employee), Houston, TXJune 7, 2014
Manage direct reports in the following capacity: Monitor calls for quality, provide performance coaching and feedback; Track attendance and performance of team and individuals; Assign work to team members and peer review; Provide input into performance management; Manage the queue of calls to ensure service levels are maintained Recognize, evaluate – more... and identify areas for improvements. Resolve participant escalations/issues without further escalation by providing superior customer service and advance problem solving skills. Provide input on hiring, team meetings. Conduct new hire on-board training, interview candidates for the Call Center Representative role, participate in cross-site meetings to improve communications and efficiencies, promote employee recognition programs, act as a point of contact for a small portfolio of clients and conduct weekly team meetings. Proficient in call center management for two of the following LOB: Defined Contribution, Defined Benefit, and Health & Welfare Outsourcing business. Prepare agendas and lead team meetings.
Prepare weekly statistics reports for multiple client meetings. – less
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Outsourcing company
Client and Participant Services Manager (Former Employee), Norwood, MAJune 5, 2014
Pros: company can provide bundled benefits to client
Cons: no indept knowledge on db plans
Good outsourcing company with limited people with experience in the Defined Benefit field. Company attempts to hire experienced analyst but, company pays does not support the positions. Company can provide bundled benefits to client (absence management, defined benefits, defined contributions and Health & welfare plans).
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Proffesional company
facilities management (Former Employee), London, ENGJune 4, 2014
A great professional company to work for, sets very high standards and delivers every time
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Mercer Retirement Outsourcing
CLIENT SERVICES / PROJECT MANAGER (Current Employee), Dallas, TXJune 2, 2014
Mercer Retirement Outsourcing is a place to work if you like administering retirement benefits.
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Easy going environment
Benefit Consultant (Former Employee), Houston, TXMay 28, 2014
Great temporary employment. Intensive training and broadens skill set. There's not much room for growth.

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