Pros: good people, lots of general hr training, exposure to sound hr practices and administration.
Cons: over delegated responsibility to tl to manage clients, to many internal projects, direct manager supervision over focused on internal mercer process, should be more client centric focus
I worked in Health and Benefits administration for 1 year. The Team Lead position is the center for all activity, client contact, third party administration, supervisor for analysts and main contact for all other mercer groups.
The ongoing and open enrollment projects are monster projects requiring over 60 hrs week to keep the OE project on track. – more... The amount of responsibility a team lead has in relation to upper management far exceeds what should be delegated.
The company as whole has good people to work with and a lot of OE training. The technical training is not enough and often every client has a legacy implementation that requires additional process improvement to get client stable.
My H&W group was often in the lead of new "special" projects initiated by senior director by managed by delegated TL's and analysts. These projects created extra work that required overtime that often strained the ongoing weekly benefits processing and administration. – less