Great experience at the expense of having a no life outside of work
Compensation Analyst (Former Employee), San Francisco – February 4, 2012
Pros: great work experience
Cons: no work-life balance
Mercer provides you with a fabulous foundation for work in the area of compensation and benefits. However, billable hours, and only billable hours, are the priority at Mercer. Analysts are underpaid and overworked. Generally speaking, this is how consulting firms work. However, in conversations with colleagues at the other big HR consulting firms, Mercer – more... is by far the toughest to work for. – less
Customer Service Rep (Former Employee), Toronto, ON – January 31, 2014
Pros: great co workers
Cons: zero job security
I enjoyed almost everything about working for this company. The coworkers were great very friendly and helpful. Management was good. The problem with this job was that there was no security. When they give you a start and end date there is no assurance that you will start or end on those dates. I was supposed to start for this company again next week – more... but found out the Thursday before that it would not start for another month. If you could trust their start and end dates there would be absolutely nothing wrong. – less
Business Systems Analyst (Former Employee), Toronto, ON – November 16, 2012
Mercer provided a supportive atmosphere in which to develop your skill set. Departments were collaborative.
My work was project-driven, which meant there were peaks and troughs in work flow. However, initiative is encouraged and so I was always able to pick up projects I wished to do around process improvement.
Defined Benefit Pension Administrator (Former Employee), Dublin, D – September 25, 2012
Pros: flexi time, pension
Mercer in Dublin has flexitime which just really improves work/life balance as you can choose your hours. Working in such a professional environment is very liberating. Great management, very by the book and fair. The hardest part of the job is when companies go bust, we got busier, winding up schemes is hard when you see how upset people are most enjoyable – more... part is the company has a sports and social club, they really promote work/life balance and organize fun activities to get everyone together – less
• Directly interacted with Mercer's plan participants via phone to provide educational information regarding their healthcare benefits provided by AIG's health insurance company. • Managed incoming calls from plan participants to provide retirement, healthcare, or absence management plan information. • Additional duties included processing healthcare – more... advantage plan applications, resolving claim issues and creating data reports for plan participants during open enrollment periods. – less
Client Services Analyst II (Current Employee), Norwood, MA – August 8, 2014
Pros: people work with on day - to - day basis
Cons: upper level management and human resource department
The company does not invest in their employees or technology. Their only focus is profit. They are trying to gloss over this by doing all these projects to improve employee morale but it does not help when they are still penny pinching on pay and benefits.
Human Resources Representative (Current Employee), Dallas, TX – June 26, 2014
A typicial day with Mercer was to answer the phones, and not be updated on changes until the last minute. The management were totally clueless to the clients we worked for which made it really hard. I enjoy my co workers because we all help each other when need be. The most enjoyable part of this job are my peers.
Client Team Lead (Current Employee), Milwaukee, WI – June 25, 2014
Pros: benefits are 2nd to none.
Cons: consulting service expectations are often demanding
Fast paced consulting environment that isn’t boring. There is always plenty of work to do and your days will fly by. This company offers health benefit that are second to none. Expect to drive your own career and don’t expect advancement unless you are actively trying to achieve it. Endless opportunities to learn and develop provided you stay on top – more... of your workload. – less
HR Service Representative (Current Employee), Dallas, TX – June 24, 2014
Pros: great people, benefits, and compensation
Cons: short lunch, parking
A typical day at work is fast paced and kind of exhausting. I've learned about benefit plans and pension set ups. Management is good for the most part. My Co-workers are hard working people with great personalities. The hardest part of the job is dealing with emotional people. The most enjoyable part of the job is making someone's day when no one else – more... did not put forth the effort to. – less