MIxologist (Current Employee), Oshawa, ON – December 4, 2013
Pros: free 8oz yogurt every shift and amazing co-workers.
A typical day at work includes cleaning snack containers, making fresh yogurt, cleaning tables and chairs, and general cleaning. I also inform people about our yogurts new and old. This information includes nutritional information as well as answering any other questions they may have.
My co-workers are amazing and I always have a great time interacting – more... with them. – less
Mixologist, Supervisor (Former Employee), Whitby, Ontario – July 2, 2013
Pros: free frozen yogurt and care for our personal lives
Cons: exhausting work
Menchie's was such a great place to work, everyone was happy, customers were always satisfied and time flew by. I learned great customer satisfaction skills and I always had specific people come in regularly and always complimented me or thanked me on my job well done.
I worked at two different Menchie's -- Whitby for a year and 3 months and Bowmanville – more... for 4 months. The difference between management was drastic; Whitby had fabulous Management who were understanding and great mentors! We always got along and we had a great relationship. Bowmanville's management had a different way of doing things, however, being an authority figure in Bowmanville still taught me important skills such as taking care of my fellow employees and treating them with the respect I would want my boss or manager to treat me with, a lot of them have told me they appreciated it.
The most challenging part of the job at Menchie's was co-ordination; every person in the store had to communicate at all times possible to let each other know what the current situation was to reach maximum customer satisfaction. We got that down pretty early once we all got comfortable in our surroundings.
Of course, the most enjoyable part of the job would have to have been the customers and the employees. The customers were always so excited about the product and that made us passionate about it as well. I always talk highly of the franchise and the employees always had a great bond including outings! – less
Staff Member (Former Employee), Loveland, CO – August 12, 2014
Pros: free yogurt every shift
Cons: it was a 30 minute drive to get to work
I worked the night/closing shift at Menchie's Frozen Yogurt, so I would arrive shortly before dinner and work until 11:00 pm. I would work the cash register for the majority of the shift, sometimes cleaning dishes and preparing the yogurt. Mostly I would be in charge of customer service, until it was time to close when I would mop up and clean all of – more... the surfaces. I learned how to operate a cash register and improved my customer service and conflict resolution skills. I knew the manager/owner before I worked there, and he was a nice man but lived very far away from the store. I saw him a few times at the store, but not often. My co-workers were all students as well so I got along with them very well. The hardest thing about the job was trying to keep the store clean and organized on a busy day. The best part of the job was getting to know the regular customers, who were usually young families. – less
Shift Manager (Former Employee), Valley Village, CA – July 1, 2014
NOTE: reviewing job worked in 2010
-Self serve, so your main job is to keep machines full/ clean, and most importantly stay friendly and attentive towards customers. -Learned how to effectively multitask. -Manager I worked with was very helpful and approachable. Many times when it got busy he would help- I thought that was pretty respectable. -Co-workers – more... are all pretty up-beat people, very engaging with customers- so they were all pretty friendly people outside of work too. -Hardest part was when it got busy. It got hectic at times, the store I worked at isn't the biggest, so it got crowded at times. -Most enjoyable part is dealing with happy people, because typically people getting fro-yo are happy. – less
Shift Leader (Former Employee), Fredericksburg, VA – June 20, 2014
Pros: up to $5 in free yogurt every shift, you get to sample the flavors a lot
Cons: you have to have a constant smile. kinda makes your jaw hurt.
This job is a lot of hard physical labor and work. It is not an easy job but it is fun and enjoyable with very genuine and hard working people. The pay is decent for a starter job, I wouldn't start here if you're used to $10/hr pay because I was started at $7.40 and even when I was promoted it was only to $8/hr and I was doing a lot more work than before. – more... The management is awesome, they're such nice people who work hard to make sure you're in a safe and comfortable environment at all times. The hardest part of the job, for me, was being in a position of leadership/management and having no one do their jobs right so every mistake is riding on you. The most enjoyable part is making genuine connections with the guests, and seeing regulars come in and greet you by name. – less
Team Member (Former Employee), miami – May 12, 2014
It was a good atmosphere in general, but it was also a lot of work for the pay in my opinion. Maybe it was just the menchies I worked at.The scheduling was pretty weird. The good thing about Menchie's is that we got tips at the end of the week.
Team Member/Cashier (Current Employee), Chattanooga, TN – May 12, 2014
Working at Menchie's is a great way to build your people skills and time management. During a typical work day you must maintain the balance between caring for our valued customer base and keeping the store clean and inviting. With a semi flexible schedule, this job is well suited for high school students, college students, or those just looking for – more... a few more hours. – less
Shift Lead (Current Employee), Seattle, WA – January 20, 2014
Pros: free yogurt per shift, easy
Cons: not much room for advancement after shift lead position, can get boring during the slow season
I've been working during the winter, it has been very slow. The guest are normally very nice and understanding if it is busy. Very rare to see the bosses of the small franchise. The rest of the employees are very nice. I have enjoyed working there.
Best available opportunity in the restaurant industry; not challenging
Team Member (Current Employee), Houston, TX – December 22, 2013
I have to constantly clean the restaurant and make sure everything looks presentable. Trash has to be frequently changed and chill bar restocked. Co-workers are about the only best part of working there, as the job is mundane and repetitive. There is little incentive to work hard. Owners are nice, but always on you for every little thing. Overall, there – more... is low morale for those at the bottom of the hierarchy. – less
Team Member (Former Employee), Encino, CA – November 25, 2013
Pros: meet new people, customer service experience, free yogurt
Cons: late meetings, only worked weekends
I learned how to fill yogurt machines, cashiering, retailing, and trained franchisees. I also learned how to value customer service and display it fully to ensure loyalty of customer in order for them to return in the future. The hardest part was working around my schedule and the employee meetings were inconvenient at times. Also trying to deal with – more... co-workers who often missed work was not easy to balance. The most enjoyable was being able to meet new people. – less
Fun family environment, I would definitely recommend Menchie's to friends for employmennt
Shift Leader (Former Employee), Raleigh, NC – September 15, 2013
Pros: free yogurt
Cons: no benefits
A typical day at work as a Shift Lead consists of opening the store about an hour an a half to reassemble the dining area, prep and clean the yogurt machines and do any other stocking and prep in the front of the house. I learned how to be a team leader and not just a leader. Rather than abusing my authority I chose to work alongside the other team – more... members and assist them when needed as well as correct them when necessary. My management team was amazing. We kept in contact everyday either face to face or through email and developed a strong communication relationship. The team members kept the establishment feeling young and exciting. They engaged the guests, especially the children, and made them feel welcome and at home inside the store. The hardest part of the job was staying away from the sample cups lol. What I loved most was the family atmosphere, my job didn't feel like a job because I enjoyed it. – less
Shift Leader (Former Employee), South Pasadena, CA – August 27, 2013
Pros: friendly environment, great employees
Cons: late hours
As a shift leader, I was required to direct team members and ensure that the store operated smoothly. I learned to prepare all yogurt flavors, how to stock the store, open and close the store, operate the cash registers, and lead the team to work efficiently. My co-workers were great and were very personable and cooperative. The hardest part of the – more... job was dealing with late-night rushes of customers. Keeping the topping sections clean, prepping for the following shift leader, and maintaining the yogurt levels proved difficult when the store was busy. The best part of the job was working with a dedicated team and realizing the importance of a positive attidude. – less