Cons: minimal training,, extremely large work loads that seem impossible to complete (You will NEVER complete your 'to do pile'), management doesn't seem to care that the staff is over worked to the point where there is going to be a mental breakdown.
CSR (Former Employee) – Cobourg, ON – 26 January 2017
I loved helping people with their medical needs. The hours were great. I enjoyed the experience and was able to travel for training. It was salary based so you were not allowed to take time off at all.
Customer Service Representative (Current Employee) – Milton, ON – 3 January 2017
Love being able to help others but the consistency just isn't there and good help is hard to find. I have learned a lot about healthcare in my career at Medigas but I would like the opportunity to grow and challenge myself at something new.
Fast-paced, interesting, with lots of hours, but draining
Driver (Former Employee) – edmonton – 13 July 2015
The typical day was spent delivering oxygen to various facilities, visiting clients, and fueling up the truck with liquid oxygen.
It got very, very cold in the winter, but the coolness is enjoyable in the summer. You get the chance to work by yourself for the entire day, which can be very enjoyable, depending on who you are.
There is very little time for slow-down, which can be very stressful when you are behind on reaching facilities. I was expected to do a run in 8 hours, but frequently ended up at 10. I felt that I was expected to go a lot faster than was possible, and this seemed to cause some tension on the management-end.
There is a lot of training, which is good, and the other workers and staff were all extremely supportive and helpful.
On-call does not mesh with your personal life, and is very, very difficult to find a good work-life balance.
This is probably a great job for people who are single or want to make overtime pay, but not great for expecting a smooth and easy workday. I felt a lot of disconnect between what I was expected to do, and what I was actually capable of doing.
The hardest part of the job was getting to locations when the office was closed without any assistance.
The easiest part was the driving (put on the radio, or listen to an audio-book).
The most enjoyable part were the clients, who were frequently very old and very happy to have someone visit and chat with.
This job is for a particular type of person, probably in the trades. The help of clients with oxygen needs is a definite moral boost to being in this position.
Customer Sales Rep, IVC (Current Employee) – Peterborough, ON – 3 May 2015
I enjoy the day to day work in the office, the management are fantastic. My co-workers and good in helping and training other staff members. Getting used to 8 to 5 from working 6.30 to 2 pm before. Weekends and holidays off and seeing the staff I have got to know.
Fast paced office with high attention to detail required
Customer Service Representative (Current Employee) – Medicine Hat, AB – 2 March 2015
Every day is a learning opportunity. With no previous experience in the medical industry I have gained a lot of valuable knowledge that can be applied to everyday life. This office is very fast paced and each patient is a different situation so things are not monotonous.
The hardest part of this position is the passing of a client which involves great care and the most enjoyable part of the job is the clients by far. There is not one thing that I could say that I hate about this job.
Customer Service Representative (Former Employee) – Barrie, ON – 10 January 2014
My responsibity was to determine eligibiity for medical assistance by preparing applications for the Home Oxygen Program, ADP, DVA, Blue Cross and Great West Life for clients living with chronic or terminal illnesses.
Under staffed office with poor concept of business management
Respiratory Therapist / customer service (Former Employee) – Edmonton, AB – 24 September 2013
Management is not at every office. A lot of the time decisions were made from an out of town manager who knows nothing about that locations needs. A lot of the management had never had formal business training and it definitely is apparent. Offices are poorly staffed and very little training is provided for any of the positions. Very little opportunity for advancement, poor pay as well. Huge staff turn over for this reason.
Dispatcher (Former Employee) – St-Laurent, Quebec – 3 September 2013
Typical day consisted of dispatching 200+ oxygen therapy apparatus to home patients. Receiving "urgent" therapy patients' requests throughout the day and managing the additional deliveries through the 10 to 12 on road technicians. Worst part of the job was learning of a patients' passing. Best part of the job was getting the oxygen delivered on time every day.
Je recois des appels des clients, des inhalotérapeutes et des infirmiers(eres) auxiliaires pour toute sortes de questions comme des soumission, sur un produits et ou faire la commande d'oxygene. Mettre des rendez-vous pour les patients dans un de nos succursale pour pour la lecture de cartes de l'apnée du sommeil ou pour achat de nouvelles machines.
Les gens de service à la clientèle sont très solidaire et pour le travail en équipe