TRAVEL AGENT/TRAVEL INSURANCE BROKER We are seeking a travel agent with highly skilled Inside Sales experience to join our growing team at our Calgary Office. Why work at Snowbird Medi-Quote/Medi-Quote Insurance Brokers? Competitive compensation, great benefits, opportunity for growth and work-life balance Fantastic collaborative team environment working in a technologically advanced environment The happiest kind of client base to deal with: customers who’ve already planned a vacation! Job security: our company has been growing at a rate of 25% year on year No evenings or weekends
Responsibilities:
Learn the Travel Insurance Business from the ground up through our tailored training program;
Stay in the Travel Agent arena by working in our new start up Travel Agency department;
Respond to quote requests via telephone, email, in person and website requests in a call-centre environment.
Analyze quote details and provide quotes with a high level of customer service to potential clients verbally, in writing, and in person;
Provide clients/potential clients with the appropriate products and information in accordance with company standards;
Inform and disclose all pertinent details of corporate products and process;
Provide quality customer service to clients requesting policy changes;
Confidently deal with client claims issues to ensure prompt resolution for the client;
Maintain Continuing Education licensing requirements and keep up to date on industry developments through training courses, seminars or publications;
Expand your knowledge of products to become a Senior Broker by learning to sell Trip Cancellation insurance, Visitors to Canada, Students coverage, Health and Dental, Expatriate insurance;
Support completion of Broker projects during slow season;
Requirements:
Current Accident and Sickness Insurance license an asset;
Proven customer service and problem solving skills;
Above average oral and written communication skills with relentless attention to detail;
Proficient in Excel, Word, Outlook, (SharePoint an asset);
3-5 years of customer service focus with the highest standards;
Since 1994, Snowbird Medi-Quote/Medi-Quote Insurance Brokers has been providing travel insurance to Canadians as an independent travel insurance brokerage firm with offices in Calgary and Winnipeg. If you are a detailed oriented, process driven management professional and administrator who thrives in a fun, entrepreneurial, technology focussed environment, we’d like to hear from you. Please send your cover letter and resume and visit www.mediquote.ca to learn more about us.
