Wonderful opportunity for pharmacists to work in exciting industry and work from home! The Medical Information Specialist is a professional with scientific, clinical and therapeutic area expertise responsible for providing medical and scientific support for investigational and marketed products.
The incumbent provides scientifically accurate and balanced information to both Healthcare Professionals (HCPs) and consumers in alignment with regulatory and compliance practices, consistent with Medical Affairs’ objectives.
Respond to unsolicited verbal and written medical information inquiries from HCPs and consumers in a prompt, accurate, and compliant manner.
May provide after hours medical information coverage.
Collect and report adverse event data and product complaint data to drug safety departments and quality departments, respectively, within required timeframe.
Thoroughly and accurately document cases in medical information database, consistent with Client operational procedures.
Coordinate with team members to ensure adequacy of Contact Center coverage during business hours.
Meet or exceed service levels and targets for Med Communications and Client.
Regularly attend product training sessions to maintain awareness of and knowledge of relevant medical information updates.
Perform medical writing support as needed.
Assist with education of medical information students and fellows as needed.
May be called upon to assist team lead with daily functions and training of new hire Professional Staff.
The Medical Information Specialist might also be called upon to function as a team lead, responsible for the following:
Serve as key contact for communications between the Client and Med Communications team.
Maintain survey readiness of Med Communications document files related to Client account and Professional Staff on Client account.
Maintain active role in Quality Assurance process, including daily case monitoring and monitoring of performance indicators on a monthly basis.
Take action to included staff training, creating or revision of new work instructions, or other measures to ensure Med Communications compliance with Client quality guidelines and key performance metrics.
Daily monitoring of Contact Center to ensure adequacy of team member coverage for live phone call retrieval and response.
Identify, initiate, and monitor to completion any resolution actions with regards to complaint management.
Guide Professional Staff in contact handling as needed in accordance with Client policies and procedures.
Coordinate directly with Director, Operations regarding any updated Client operational procedures necessitating Support Staff training.
Immediately notify Client of any breach in normal function, such as a fire drill or other necessary evacuation or IT issues, which would preclude normal operations.
Regularly ensure that network files related to Client are up-to-date and readily accessible by team.
Coordinate with Client in development of curriculums and training plans for new Professional Staff team members.
Coordinate with Client to schedule meetings and training sessions, and to ensure that all required training requirements are met by all team members.
Conduct periodic review of training matrix to ensure compliance of Professional Staff on Client account with Med Communications and Client training requirements.
Review and monitor metrics reports for accuracy and quality.
Coordinate scheduling of afterhours professional coverage on a monthly basis.
Plan and monitor resource allocation of Professional Staff team members.
Provide input on hiring of new Professional Staff to Management Team.
Identify new opportunities for client-related services.
If assigned as a team lead for a new client, coordinate with new client to organize curriculums and training plan sessions for Professional Staff on newly supported investigational and marketed products.
Bilingual (French and English)
Advanced degree in pharmacy (PharmD preferred) or relevant, equivalent clinical experience
Demonstrated proficiency in drug information communication and management
Excellent oral and written communication skills and interpersonal skills
Ability to apply regulatory and compliance guidelines to drug information delivery
Demonstrate understanding of evolving technology landscape regarding interaction of HCPs and consumers with medical information
1 – 2 years experience in pharmaceutical industry based medical information delivery or equivalent experience
Drug information residency or equivalent experience
Skills and Competencies
Scientific knowledge expertise
Drug information management expertise
Understanding of FDA, legal, regulatory, and compliance requirements with regards to medical affairs
Strong oral and written communication skills
Motivation and initiation of independent work
Organization, time management, and project management skills