I could start work at any rotad time, this could be 8 in the morning leading anytime up until midnight and sometimes later, My job was all about giving great customer service and setting examples. As a team leader it was down to me to make sure my department was run correctly and that the best possible customer service was given.
I learned a lot whilst working there for over 6 years, i respect all staff that do any hard work and as part of the management team i was the only one who used to go round and individually thank the staff if it was a busy evening or if we was short staffed.
Over the years i had a number of different managers, i performed to the best of my standards with each one and completed the jobs that needed to be done.
The team i worked with was a large team and over the years i have worked with 100s of staff, this involves staff from other clubs aswell as my own, most of the staff had a good attitude towards there work and were willing to come to work and get the job they are being paid for done, others who did not have such a positive attitude and were rude to staff and customers were dealt with, this included disciplinary procedures or maybe just pulled to the side for a chat and to air any problems they have.
The hardest part of my job could possibly be when a number of staff call in sick on a busy night when admissions are over 800+, It becomes a struggle and the customers can notice that, but with hard work and a no quit attitude the work gets done and the staff are rewarded.
The most enjoyable part of my job was to meet new customers on a daily basis and build a great rapport with regular customers.
The team i chose to represent my department were very hard working and i enjoyed getting positive feedback from customers on there performance on a regular basis.