Call Center Job -- At times fun, but more often restrictive.
Pros: free lunches periodically, rewards and recognition program, talking to new moms who need assistance
Cons: restrictive environment, management
A typical day at work entailed receiving inbound calls and responding to emails from Mead Johnson consumers. I attended an employee meeting monthly, and on-the-job training as needed.
I learned from this position how to treat customers right, a lot about Enfamil formula and market trends, better data entry and typing skills, and writing and communications skills. Mostly I learned that I need to be on time and show up for work to maintain a job.
The management thought they better than the employees. There was a definite hierarachy in the call center and it made the job less enjoyable. The environment was restrictive and oppressive.
My coworkers were generally all nice and down to earth.
The hardest part of the job was staying in your cubicle ALL DAY long. Not being able to get up unless you put yourself in the "correct" code on your phone.
The best part of the job was talking to new Moms who needed help and a reassuring voice on the other end of the line. I enjoyed helping these Moms, especially when they were friendly.