Consumer Resource Specialist (Former Employee), Evansville, IN – September 26, 2013
Pros: the department eats a lot, and the monthly meetings are exciting
Cons: the work schedules, the people who call, the fraud that goes on with people who call in, and the support from supervisors. they dont readily take escalated calls.
The hardest part of the job was speaking with the heartbroken mothers and fathers who had lost a child through miscarriage, or those who had lost the mother through child birth and hearing them cry, or curse at you for sending them free products of which they did not want, and it served as a reminder of their loss. The most enjoyable part of the job would be the parents who showed so much enthusiasm and excitement about their new baby or older baby and wanted to get free products and how they tell all their friends about Enfamil products and the free family beginnings program.
new people are energetic and dedicated learned to work in disorganized environment learning how marketing research is important difficult to get clear answers (turning in circle) silos are preventing open communication more planning would help reduce urgencies