Customer Service Environment is Stressful
Customer Service Representative (Former Employee) – Mississauga, ON – 15 October 2015
-Taking inbound calls for orders, credits, complaints, returns, shipping issues, website support etc.
Despite the demands of a heavy workload, the manager of the department can be discriminatory, prejudiced and biased in her management approach; particularly when there is conflict between employees. The culture allows for senior reps to verbally abuse new employees without any corrective action. I would not recommend applying for this department.
Learning about pharmaceutical supply chain
Poor management, contractual work without benefits