Bilingual Customer Service Representative
McDonald-Green - Kitchener, ON

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A large, well established, Kitchener client is looking to hire a full time, permanent Customer Service Representative. The successful candidate for this position MUST be English/French bilingual.

Principal responsibilities include the following:

  • Takes responsibility for all incoming technical calls and provides post-sales support pertaining to installation, assembling, operation and servicing of client's products
  • Provide pricing and availability when required and enter orders in the business system to satisfy customer requirements.
  • Approve warranty claims, process reports and corresponds with customers regarding claim issues when required.
  • Answer general inquiries either by phone, fax, electronic media or email regarding parts pricing, availability, product features, orders and/or shipping status, product delivery discrepancies and/or proof of delivery documentation.

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About this company
McDonald-Green is proud to be the largest, locally owned independent HR Consulting firm in the Tri-City area.