After working for this company I realized how unfair the practices are working for companies that contract for the state of Maryland. The work for the most part is easy, however, management is not knowledgeable about their department processes, they make up steps for completing work task as they go along and hold you accountable for their incompetency, there are very few written policy guidelines for people to go by which makes it hard to track information sources used to make determinations for cases (management tend to use the "they say" method when giving instructions for us to follow to complete work task), and just overall the environment is not professional. A typical day at work consist of management distributing task and specialist completing task given. However, if you have a question, especially for eligibility specialist, you usually have to talk to the back of your managers head because they don't ever look at you to give their undivided attention to your questions or concerns. Co-workers were great! Everyone works hard together even though their hard work is never appreciated and vaguely acknowledged. Management usually works by the buddy system. If you are friends with someone in management, despite your knowledge levels, you are promoted to management. Overall, I have never worked for a company who has had so many scandals and issues before in my life. It definitely encouraged me to go back to the work environment I had previously and to appreciate high company stands when it comes to company policies and procedures.
They decrease break times or remove breaks without notice, rude management, no consistentancy with work processes.