Bring fun, learning and confidence to parents & children by providing an exceptional customer experience and contributing to the profitability, success and growth of the store. Oversee store operations in conjunction with/or in the absence of management.
Our Shift Leaders have additional responsibilities to the salespeople which will include shift task organization and store opening and closing duties. This is a great growth opportunity for someone looking to expand their leadership skills in a Part Time role. We are seeking individuals with flexible availability including day, evening, weekend and holidays.
Shift leader duties:
Organize and participate in store opening & closing processes
Complete shift start & end processes including POS paperwork, balancing & security processes
Monitor zone assignments; break schedules & actively alter to meet customer and task requirements
Assign tasks to staff, explain processes and follow up on completion
Share product knowledge information & advice; monitor product knowledge training progression
Address customer issues that have been escalated by sales staff; make decisions within established parameters
Escalate complex situations, operations & staffing issues to management
Sales Assistance and Processing:
Greet, actively approach & assist customers consistent with the Mastermind customer experience philosophy; ensure customers are always the primary focus over tasks
Seek to understand customer needs, communicate relevant product information; be able to explain/demonstrate product use, age target, special features, options etc. & in-store promotions; make suggestions for additional product to enhance purchase. Inform of other services and specials
Consistently deliver a shopping experience that is BETTER than expected
Receive & process payments, returns, exchanges accurately
Other responsibilities include: merchandising, receiving, stock processing, general store upkeep and participating in ensuring the safety and security of people and product
