Mastermind Toys – 9991 Tauntan Rd East, Oshawa
Bring fun, learning and confidence to parents & children by providing an exceptional customer experience and contributing to the profitability, success and growth of the store. Oversee store operations in conjunction with/or in the absence of management.
Our Shift Leaders have additional responsibilities to the salespeople which will include shift task organization and store opening and closing duties. This is a great growth opportunity for someone looking to expand their leadership skills in a Part Time role. We are seeking individuals with flexible availability including day, evening, weekend and holidays.
Shift leader duties:
- Organize and participate in store opening & closing processes
- Complete shift start & end processes including POS paperwork, balancing & security processes
- Monitor zone assignments; break schedules & actively alter to meet customer and task requirements
- Assign tasks to staff, explain processes and follow up on completion
- Share product knowledge information & advice; monitor product knowledge training progression
- Address customer issues that have been escalated by sales staff; make decisions within established parameters
- Escalate complex situations, operations & staffing issues to management
Sales Assistance and Processing:
- Greet, actively approach & assist customers consistent with the Mastermind customer experience philosophy; ensure customers are always the primary focus over tasks
- Seek to understand customer needs, communicate relevant product information; be able to explain/demonstrate product use, age target, special features, options etc. & in-store promotions; make suggestions for additional product to enhance purchase. Inform of other services and specials
- Consistently deliver a shopping experience that is BETTER than expected
- Receive & process payments, returns, exchanges accurately
Other responsibilities include: merchandising, receiving, stock processing, general store upkeep and participating in ensuring the safety and security of people and product
We're the online store with 26 years experience in retail. This is our 13th year online.
Which makes us different. Unlike fully virtual...