MasterCard Worldwide Employee Reviews

Found 6 reviews matching the search
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Changes in the company have been to the detriment of the environment
Card Service Agent (Former Employee) –  Calgary, ABApril 14, 2015
Team morale has declined noticeably within the past couple of years. It is no longer a fun place to work. The customer contact is great, but that is no longer the priority.
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Good place to work
Operations and Technology Manager (Former Employee) –  Toronto, ONMarch 30, 2015
Great people to work with, unbelievable amount of talent to surround yourself with, however, it was fairly compartmentalized in certain areas, so advancement within some verticals was difficult.
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inbound call center
Customer Service Representative (Former Employee) –  Bridgewater, NSMarch 2, 2014
i was a 3rd party call center for pc mastercard. in a nutshell people dont call you because their happy with their card. This job was very stressful, once you ended one call another would come in instantlly most of hte time. so you had no downtime.
Cons
most callers did not like you, and due to politcs you could not help them
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Journée de travail typique
Représentante centre contact clientèle (Former Employee) –  MontréalMarch 26, 2014
- Répondre aux téléphone et résoudre les problèmes concernant leurs transactions et relevés de carte de crédit- Assurer un service personnalisé qui répond aux besoins des clients
- Informer et conseiller les clients concernant leur carte de crédit
Pros
avoir un client heureux et satisfait à la fin de l'appel, avoir l'impression mission accomplie
Cons
horaire changeant à tous les jours
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Très bonne société
Chef de département MIS (Former Employee) –  WaterlooNovember 7, 2013
Malgré in licenciement collectif, je considère que la société MasterCard m'a beaucoup apportée pendant mes 25 ans de carrière.
J'ai pu progressé d'un poste d'Opérateur en pause à celui de Chef de département grâce à mon travail et ma motivation.
Pros
horaires flexibles, avantages en nature, management, ..
Cons
le ratio travail-vie de famille n'était pas facile à gérer pour les gens employés motivés.
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