very busy with phone calls and solving problems. I learn that you need to completey finish a task does not matter how small it is because it will allow you to move forward to the next one. Learn to use time wisely and well manage your time , this will help you ease your day and less stress . Listening to your co-workers , allow you to make apprpriate decision and you can resonably communicate with them. The hardest part of my job is when the communication fails between departments. It causes confusions and frustration . The most enjoyable part of the job for me is knowing my customers are sastified with the services we provide and working well with my co-workers.