IT Support Analyst
Martin Deerline - Edmonton, AB

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Reporting to the IT Manager, the ideal candidate is able to analyze and resolve end user hardware and software problems in a timely and accurate fashion while maintaining a high level of professionalism and customer service.

Primary Responsibilities:

  • Installing, configuring, troubleshooting, maintaining, and upgrading hardware, software, and peripheral devices.
  • Provide onsite and remote technical support for multiple branches (12 locations across Western Canada).
  • Provide on-call and after-hours support if required.
  • Exchange 2003 messaging support and administration.
  • Administering and maintaining end user permissions, accounts, and access rights.
  • Provide end user training where required.
  • Ensure functionality of AS400 business system.

Required Skills:

  • 2 years’ experience in a progressive desktop support role (new grads will be considered).
  • Strong analytical and problem solving skills.
  • Administering a Windows Server environment, including: Windows 7/XP/VISTA/2003, Exchange 2003, IIS, Active Directory, Office 2003-2010, SQL Server, RAS and various vertical market applications.
  • AS400 Environment using Client Access for AS400 connectivity, data transfers to and from AS400. Applying AS400 PTF’s and application patches/updates, AS400 Security, maintaining Output and Message Queues, Printing with Overlays.
  • Ability to work with Routing, Firewall and WiFi technologies.
  • A+, MCP or MCSE certifications desired.
  • General knowledge of business telephone system functionalities (Nortel, Blackberry, Motorola).
  • Attention to detail and communication skills, both written and oral are a must.
  • Ability to work independently.
  • Valid driver’s license, reliable transportation and the ability to lift up to 50 lbs.

Our company is a recognized leader in our industry and community. We offer a full benefit package including RRSP, life insurance, health insurance with the addendum of dental that may be extended to the family.


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