Marshalls Employee Reviews

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I did not like this job
Cashier, Stocking (Former Employee) –  Kelowna20 February 2018
The management played favorites and were not open to other people ideas. There was no room for advancement unless you were a favorite. It was a great part time job if you were one who just were there for a paycheck.
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Work review
Sales Associate (Former Employee) –  Burlington, ON26 January 2018
- restocked merchandise on a daily basis
- promoted store rewards card and upcoming sales
- safe and calm work environment
- staff was supportive and friendly
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Good
Customer Representative (Former Employee) –  Ancaster, ON7 January 2018
the company provided proper training for its new employees whether part time or full timer, special emphasis on customer service and safety at the wrokplace
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Most enjoyable part of the job
Sales Associate and Cashier (Current Employee) –  Edmonton, AB5 January 2018
I want to discuss the days I had spent with marshalls. actually, I really enjoyed the company of my crew members. it was the day of black Friday when we had a party at Marshalls and everyone had a bright smile on their faces. so that moment was the best moment for me.
Pros
free lunch and dinner
Cons
no
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fun, friendly, hard working environment
Sales Assosicate (Current Employee) –  Markham, ON3 January 2018
it is my first job as retail but from the start till this day i had the best experience. the best part is the managers who are hard working people beside their employees and also all the associates in the company are the most helpful people and friendly 24/7. the hardest part of the job is well there is no hard parts. the end job is job
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environnement de travail agréable
Associée aux ventes (Former Employee) –  Montréal, QC21 December 2017
Cela a été le premier emploi que j’ai eu et j’ai pu apprendre beaucoup de choses au niveau du service à la clientèle.
Pros
beaucoup de diversité
Cons
horaire pas assez vaste
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Bad management
SALES COORDINATOR (Former Employee) –  Edmonton, AB20 December 2017
Definitely one of the worst jobs I have had. Store manager was very rude to not only staff but customers. Not given proper breaks and there was always a problem with payroll. On multiple occasions pay stubs would not reflect the true number of hours worked.
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Good enviroment and good management
Part-Time Store Associate (Former Employee) –  Mississauga, ON12 December 2017
A pretty good environment with good managers that know what they are doing. They are a pretty understanding team with good core values that are focused on like team work.
Pros
Good enviroment
Cons
Not many hours
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Enjoyable workplace with strong team spirit
Associate (Current Employee) –  Winnipeg, MB4 December 2017
Marshalls Kenaston is a very busy store. A typical day at work would be to engage with customers to serve our customers and boost daily sales to meet targets by being efficient and effective in customer service and store operations. Marshalls Kenaston has a strong team with a common goal of ensuring that the store operations are run smooth. Most enjoyable part of the job is to interact with customers and work with colleagues while the hardest part is being able to resist all good clothing Marshalls has to offer.
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you make minimum wage.
Full Time Sales Associate (Former Employee) –  Oshawa, ON6 November 2017
making minimum wage for working 30 + hours a week doing basically manual labour is not worth the stress it causes employees of this company. Many corners are cut in the hiring process, and people who are unqualified generally make their way up the ladder in this type of scenario.
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amazing
PART-TIME SALES ASSOCIATE (Current Employee) –  Ajax, ON5 November 2017
amazing place to work, I really enjoyed the people and customers. I learned amazing things from there and the environment was fantastic. Would definitely recommend.
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Productive workplace
Cashier, Fitting Room Attendant,Ladies Department (Current Employee) –  Burlington, ON25 October 2017
Everything was great, the .management was a little iffy but other than that the environment there was very positive and everyone was very welcoming and ready to learn.
Pros
Positive Environment
Cons
Not enough shifts
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Good workplace
Sales Associate (Current Employee) –  Kitchener, ON23 October 2017
I've gained leadership skills by having to teach and train others, love working with people and do well on my own. It's great being in a workplace that is so diverse
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Super fun workplace
Sales Associate (Current Employee) –  Winnipeg, MB23 October 2017
There is always something different when working at Marshalls, meeting new people and getting to work with great co-workers. But the most enjoyable part about working at Marshalls is that you can always give great customer service while having fun.
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productive
Associate (Current Employee) –  Mississauga, ON22 October 2017
I learned a lot by working at Marshalls. friendly staff, productive, kind management, a lot of part time positions, lots to learn. The discount is not great and customers get really disrespectful at times.
Pros
friendly environment
Cons
less hours, rude customers
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Very fun and friendly
Sales Associate (Current Employee) –  Winnipeg, MB9 October 2017
Appropriate training, friendly staff, productive, great products, flexible hours, considerate and kind management, a lot of part time positions, lots to learn
Pros
Flexible scheduling
Cons
Not a lot of full time hours
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Long shifts, rude customers, not worth it
SALES ASSOCIATE (Former Employee) –  Winnipeg, MB21 September 2017
Working for Marshalls was alright. It is always very busy which means the store becomes a disaster. We always ended up having too few workers on closing shifts which meant we would have to stay over time. Customers can be very pushy and rude, they will ask for discounts on anything, if there is the tiniest hole they will expect 10% at least. Working on the floor for 4+ hours is very strenuous on body. Managers were alright, very unpredictable about there feelings towards something.
Pros
lots of hours
Cons
low pay, no benefits, rude customers, short breaks, on feet all day, long shifts
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Do Not Judge A Book By Its Cover, No Matter How Pretty The Cover May Seem
Sales Associate (Part-time) (Former Employee) –  Etobicoke, ON18 September 2017
Management:

Management is the foundation for good team morale. The productivity, efficiency, and general mood of your store associates are a direct product of management's attitude. Unfortunately, this company has a bad habit of securing and (and for lack of a better term) giving away management positions to either external hires who have absolutely 0 skills within a management position or internal promotions who pride themselves on exhibiting selfish and underhanded behaviour. Very rarely do qualified associates end up in a coordinator or managerial position within this company. And if they do, they often plateau for years while underqualified associates play right into the favourite role and coast by on sheer smoke and mirrors. The pay you're given is hardly acceptable for the amount work and stress one must go through on a day to day basis. The workload seems about average for a retail store until you realise that the workload given is not divided among employees, but rather assigned to 1 or 2 employees at best. The only real benefit of working for TJX is by working your way up into a position at head office. However, unless you fall under management's list of favourites, you'll more than likely have to find another way of getting a recommendation in by them. Most locations are a revolving door of associates excited to work there at first and utterly defeated upon being ousted or having left on their own terms.

Everyday Worklife:
A typical day would most likely begin with a mountain of merchandise that needs to be processed and put out onto the sales floor within the
  more... most ridiculous of time expectations while having to juggle being called to the registers for backup. The store is more than often understaffed, which means the time standards are hardly ever met since side projects, customer service, and cash assistance aren't factored into the time frame given. Which in turn falls as blame onto to the associate for not being fast enough to finish a task. Often times customers are rude and feel as if they're better than you because you work in a large retail environment. But the few respectful and kind customers make up for the dreary and uninviting ones that pile into the store. If you're scheduled to work while there are head office associates touring the store (buyers, planners, DM's, etc) expect to have to respect them and acknowledge them without any of the same treatment in return. Closing associates often have to finish off whatever was left by the opening associates, making it extremely difficult to recover the store while helping out at cash and providing customer service. Often times the store is plagued with too few associates which annoyingly results in constantly being asked to stay later or come earlier. Which could either be resolved by hiring associates who are more responsible for their shifts or have less restrictive availability.

All in all, this is truly one of that retail nightmares you hear about. Just on a grand, chain-wide scale. The only enjoyable thing you can find here is 1. the great friends you make and 2. the experience you gain from working at such a difficult establishment. If you can manage to work through this, you can work anywhere confidently and effectively.
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Pros
The friends you make
Cons
Management, insane work hours, extremely high expectations, lack of respect, very little opportunity for work, dismal pay, underwhelming benefits and discount
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Inexperienced Management Team
Associate (Former Employee) –  Edmonton, AB11 September 2017
When I started all was good, kept informed, good hours. One month after opening every ones hours cut by 75% and new hires are starting. Seems like the left hand doesn't know what the right hand is doing. The warehouse is a disorganized danger zone. In sort if you are a student looking for pocket change then this is the place. I'm sure Marshalls(Northgate) will never be nominated as one of the best run stores.
Pros
Fellow sales associates
Cons
Inexpericenced Manager/Assist Mgrs
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Management
Store Associate (Current Employee) –  Edmonton, AB27 August 2017
Where nice at the beginning... telling staff they look alike... only praised their favorite staff...don't believe when you have a doctor's appointment plain rude.
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Overall rating

3.8
Based on 5,259 reviews
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3.7Work/Life Balance
3.1Salary/Benefits
3.3Job Security/Advancement
3.5Management
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