Culture of stress and poor job security...
Pros: income potential; benefits
Cons: no job security, high stress, poor leadership, hostile work place, low basic wage
Hilton Head In-house Marketing Executives call owners to schedule a timeshare tour under the premise of concierge services. There is no true concierge tracking or software provided, so actually performing that aspect of the job is a rudimentary task at best. Binders and outlook express.
Marriott is embarrassed by the policy that penalizes ME's when an owner no shows or cancels an appointment, so you are not allowed to gain proper commitment from the owner for an appointment. Yes, if more than 19% of your owners no show or cancel, you can lose your job. There are so many ways to lose your job, I honestly cannot list them all here.
Hence why everyone on the call center floor spends more time worried they are going to be fired for some made up infraction or performance deficit.
ME's are considered the lowest on the totem pole and are looked down upon by the sales side. Sales staff is too egotistical and will blame ME's when they are in a slump. Management perpetuates this stigma by not holding the sales execs accountable when missing opportunities.
This is truly one of those jobs where if you play dumb and keep your head down, you can cope and survive. If you have opinions and low tolerance for workplace hostility and drama...it may not be a good place for you.
$8.00 an hour plus commissions...the rules change every day; the goals change every day; and policies fluctuate based on managements' whims.
Dishonest about required work schedule and will change it on you after you begin, without warning! Not family friendly.
If you are a genuine closer, good money can be made but – more... you have to blend into the wallpaper and keep your ideas to yourself. Environment is ripe for unethical conduct my management and there are no fair and consistent practices across employee treatment.
Benefits are great too, but if you become ill keep it to yourself. if anything might take you out of the job to recover, they will dispose of you and your benefits will end at midnight that night!
Please keep in mind that Marriott Vacation Club (Timeshare) is totally separate from Marriott International (Hospitality). The timeshare side rides the coat tails of what Mr. Marriott had envisioned and it's a darn shame.
Run...just run! – less