Guest Service Agent
Marriott Niagara Falls Gateway on the Falls - Niagara Falls, ON

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Niagara Falls Marriott Gateway on the Falls is currently looking for a Guest Service Agent, in our Front Office Operations.

Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the Front Office. This includes:

 To greet and welcome guests upon arrival
 Register guests into the computer system
 Verify reservation, address, and credit card information
 Handle room keys for in house guests, ensuring that the Company’s security procedures are adhered to.
 Accept payment for all guests' accounts both at the time of registration and at checkout
 Departure duties including friendly and efficient checkout of guest as well as expressing desire for return business.
 Maintain a house bank and make a deposit and accurate report of receipts daily
 Cash cheques and exchange currency for guests
 Issue key to and control safety deposit boxes
 Post miscellaneous charges as requested
 Answering guest inquires in a timely and accurate manner.
 Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service.
 Handle guest complains and comments in a professional manner and provide the follow up required to co-workers and leaders.
 To be aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions.
 Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types.
 Clear and concise pass-on communication with all associates coming on to the next shifts.
 Any other duties as assigned.

QUALIFICATIONS:
 Excellent interpersonal and communication skills when dealing with guests both internally and externally.
 Must have a genuine hospitality ‘gene’ and the drive.
 Demonstrated professional telephone manners.
 Excellent organizational and time management skills and the ability to work under pressure.
 Ability to work independently with minimal supervision as well as cooperatively within a team setting.
 Must be able to stand and exert well paced mobility
 Provide a high standard of customer service.
 Attention to detail.
 Previous Front Desk experience an asset
 Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.


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