Niagara Falls Marriott Gateway on the Falls is currently looking for a Guest Service Agent, in our Front Office Operations.
Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the Front Office. This includes:
To greet and welcome guests upon arrival
Register guests into the computer system
Verify reservation, address, and credit card information
Handle room keys for in house guests, ensuring that the Company’s security procedures are adhered to.
Accept payment for all guests' accounts both at the time of registration and at checkout
Departure duties including friendly and efficient checkout of guest as well as expressing desire for return business.
Maintain a house bank and make a deposit and accurate report of receipts daily
Cash cheques and exchange currency for guests
Issue key to and control safety deposit boxes
Post miscellaneous charges as requested
Answering guest inquires in a timely and accurate manner.
Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service.
Handle guest complains and comments in a professional manner and provide the follow up required to co-workers and leaders.
To be aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions.
Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types.
Clear and concise pass-on communication with all associates coming on to the next shifts.
Any other duties as assigned.
Excellent interpersonal and communication skills when dealing with guests both internally and externally.
Must have a genuine hospitality ‘gene’ and the drive.
Demonstrated professional telephone manners.
Excellent organizational and time management skills and the ability to work under pressure.
Ability to work independently with minimal supervision as well as cooperatively within a team setting.
Must be able to stand and exert well paced mobility
Provide a high standard of customer service.
Attention to detail.
Previous Front Desk experience an asset
Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.