December 3, 2012
Your comment is correct Marriott had a lot of gatherings, meals,and training on customer service. I can say when i was done at this call center in Sarnia it was terrible the training was all about pushing marriott credit cards on people that did not want them, making sure you did not sell other brands on calls which in a company as big as marriott makes no sense. Why try to sell 2 rooms with two beds in each when you have a family that wants a room for 5 and you have it next door at another marriott? O and i forgot to mention you can only request 2 rooms together so your kids might not be next door or near by. All this did was make people hang up on you and instead of calling the other marriott they called the competition. Great hotels, great staff at the locations but the call center is dismal marriott really needs to look at management and see what is going on in there its a shame that people booking 5 star hotels which require a credit card need to be bombarded with credit card offers. literally before i was done i had a trainer there tell me to "ask if anyone in the room wants a marriott credit card". This place turned into a joke that is only interested in making fast credit card application money instead of the OLD GREAT CUSTOMER SERVICE BRINGS PEOPLE BACK.... mr marriott Sr would be rolling in his grave if he seen the way people are being treated.