Assistant Manager housekeeping (Former Employee) – Toronto, ON – 16 February 2018
The environment and this type of job is very healthy because of the type of formal dress code. Going to work and seeing others in the way they are dressed is a healthy part of one's social life. Communication is also the good thing in this field The layout of the department heads adds to the structure of the working environment. It is a psychological milestone that clearly has been improved upon over time and history. Keeping focused on this a good part of being a good worker.
Platinum Concierge (Former Employee) – St. Thomas, ON – 19 April 2017
Very positive environment. Interesting opportunity to book holidays. Also business trips for travelers. I found it very interesting to learn not only about the Hotel Industry. Also to learn about different cities and what they're famous for.
BANQUET SERVER (Current Employee) – Ottawa, ON – 3 April 2017
It is a really good workplace that values and appreciates its employees. The work can be tough physically and schedules change often based on guests demand, just like all hospitality businesses, but overall, the pay and benefits makes it all worth it.
I worked for the Marriott in Melbourne in 2013 and by far the best hotel. Unfortunately I was only there for 3 months due to personal reasons but everything about the how they operate from the GM all the way down is like a huge family. They say no one leaves the Marriott and you wonder why. Would definitely work for them again hands down if given the opportunity.
Call Center Agent (Former Employee) – St. Thomas, ON – 21 March 2017
Very fast paced call centre with very little down time if any between calls. Bonus incentives and team incentives. Very competitive. When targets are hit, able to advance to next department but can take a few months for that to happen after you have reached the goal
It's alright, if you can sidestep the drama with coworkers and management
Front Desk Agent (Former Employee) – Whistler, BC – 9 March 2017
You could say this was a decent job to get started in the area, but the perks aren't nearly as good as some of the other companies around, and they care a lot more about money then they will about you. You'll do well if you're let into the clique, but otherwise you'll find yourself up against some unfair situations.
I wouldn't recommend this job but that's just based on some of my experiences, and I was offered a great position with the mountain afterwards.
Note: I was kicked out of staff accommodation without any notice or reason other than they hired new staff and I was being replaced. I was given 2 hours to pack up and move out of staff accommodation, if I didn't have good friends in the area it would have been a really tough time, I wouldn't trust this company. My advice is just look for a job on the mountain and know you'll have a great time!
No mountain pass - you have to pay for it, unpredictable hours, some staff and coworkers are difficult to get along with
Reservation Sales Agent (Former Employee) – St. Thomas, ON – 2 March 2017
When I would arrive for my shifts at Starwood, I would log into a computer at one of the desks, and begin taking calls, for the most part, from people who wanted to book, cancel or change a hotel reservation. Working at Starwood, gave me confidence in my vocational abilities. It helped me with compassion. It gave me the chance to help people, and it helped me build my abilities when it came to prioritizing, teamwork, and efficiency. The management were kind and fair. Other employees, were friendly, professional and helpful. The hardest part of the job would be when I might occasionally get a caller that just could not be nice, no matter how nice I tried to seem and sound to them. But, with these callers, keeping a professional tone, and helping them with what they wanted as efficiently as I could, seemed to help the calls end smoothly. The best part of the job was when I sensed a good rapport with the callers; where they seemed to quickly pick up on my sincere tone, and how much I would be able to help them.
Pool Attendant (Former Employee) – Whistler, BC – 2 March 2017
When going in to work at the Westin I was in for a different set of circumstances every day. I learned how to effectively communicate with guests, effectively troubleshoot, and work well both independently and as a team.
Customer service, reservation sales (Former Employee) – Sarnia, ON – 22 February 2017
If it weren't for the poor management who care only for numbers and not at all about their staff, this wouldn't be a half bad place to work. As it is, it's a call center/service, so you have to put up with a LOT of garbage from customers. On top of that, bonus' are dangled in front of your face, but only seem to be given to those in the "in crowd" and aren't actually merit based rewards. You can have amazing sales numbers and not get an incentive or a raise, yet your co-worker who you know to have stats far below your own will get incentive's every month. They say there's lots of room for advancement with in the company, but there is not, unless you're an American greencard holder. They say there's yearly raises, but they're so small it's not even worth trying for. I will say this, if you're older, don't need a job to say pay your bills (as they do not pay a livable wage) and just want to take advantage of their employee discount program, this is a great job to take because the only upside to working at Marriott is the generous discount given to employees, that being said, even at their low employee rates, it is really hard to afford any sort of vacation as their pay is barely above minimum wage and is not at all a livable wage.
Generous discounts for hotels
Pretty much everything else, poor management, less than livable wage, high quota's
Manager, Venues & Sheraton VIP Club (Current Employee) – Toronto, ON – 14 February 2017
From the very first day I joined this hotel, I am amazed with the sheer volume of business and how all the associated and management keep up with the phase to exceed guest expectations. Time of the day does not matter as you will always have some challenges to face and quickly come up with a solution to deal with them. Within last couple of years, we have achieved phenomenal successes in both Financial and Guest satisfaction with keeping highest Occupancy/ADR and F&B revenue in the region.