It was a fun work place where everyone respected each other
HOTEL CONCIERGE (Current Employee) – Niagara Falls – February 25, 2015
A typical day would consist of me checking people in and out of the hotel answering guests complaints and questions. I learned how to deal with angry guest while being curduious and making sure to always find a solution. My management group was good always gave time off when needed and always helped you with situations if needed. Co- works were extremly nice I still keep in contact with them over my school year. The hardest part of the job and the most enjoyable part are the same, it was the interacting with the guest and dealing with complaints was the hardest part because sometimes it wasn't easy to keep the guest happy but the was the enjoyable was to find out what was wrong and fix it.
Thank you Cole Cheropita
great work environment easy to come in too everyday
Reservation Specialist (Former Employee) – Sarnia, ON – August 22, 2015
At the Marriott I answered calls and answered questions about hotel facilities and went through prices and perks of hotels used for either business or pleasure. I enjoy working with the public and I enjoyed the co-workers.
Guest Service Agent & House Keeping Supervisor (Former Employee) – Victoria, BC – March 19, 2014
-very busy, 236 room downtown hotel -front and back house operation of a hotel -good, very structured -good many diverse groups of people -"when thing goes wrong" & entitled guests. -co-worker and "when thing goes right" with large group
Food and Beverage Supervisor (Former Employee) – Kingston, ON – September 15, 2013
The Marriott group of companies has a fantastic culture and set of values. The property was absolutely beautiful and the staff were all wonderful people. Unfortunately, I found upper management to be lacking in professionalism. A leader is suppose to lead by example and I felt that the Marriott culture was fraudulent at this particular property. I have worked with/for much more respectable Managers.
The most difficult part of the job was working shifts and dealing front-line with the public for low pay. The same positions in surrounding towns/cities are paying at least $2.50/hr more. This trend isn't specific to this property though; I found most hotels and resorts in Kingston to be paying comparatively low wages. I did enjoy working with such a wonderful and professional team of co-workers and I felt like part of a family for the time that I was there.