Pros: night auditor gets their weekends off
Cons: low pay
Some days I really enjoy working here, and others I can't wait until something better comes along. I definitely don't get paid enough for all that I do here, but that's why it's a starter job.
At most hotels they've got certain people just taking reservations, and certain people just checking people in, others just blocking rooms and making keys and then there's your concierge and customer service. Where I work, one person does it all and sometimes it's way too much for one human being to handle This has been slowly affecting our sales, so much so that now we can't afford to have two people working Front Desk at once. Not to mention the many employees working back to back shifts because we can't afford to hire anymore people to cover shifts when someone calls in sick or there is an emergency. I feel as though the way too many managers that I've had in the two years I've been employed here, none of them seem to take pride in this particular hotel which is really unfortunate because it is a beautiful hotel and has a lot of potential.
The upside is the benefits are pretty good, but the horrible pay outweighs it. I love the deals you get with your Marriott discount but the last time I tried to take more than 2 days off, I didn't hear the end of it.