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Marriott International, Inc.
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2,346 reviews

Marriott International, Inc. Employer Reviews

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Great team and fun place to work. Little turn over as people enjoy coming to work
Kitchen Manager (Current Employee), OttawaDecember 5, 2012
Great team and fun place to work. Little turn over as people enjoy coming to work.
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Productive Great place to work
Manager on Duty (Current) (Former Employee), Edmonton MarriottOctober 26, 2012
Pros: i am empowered to take care of my guest so that they happy
Cons: long hour
The most enjoyable part of my job is making my staff happy and taking care of all guest making sure that my staff and my hotel as a whole meets the guest expectations. Customers Service relation is my passion I enjoy helping other and putting a smile on every guest face making them happy. It there is a issue i certainly believe in first contact reslotion – more... so i definetly take care of my client upon first contact. – less
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i had fun working with my co-workers
Laundry Attendant (Former Employee), Niagara Falls, ONOctober 18, 2012
Pros: had great free lunches..
loved the people i worked with just didnt want to do it as a life career.
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it was an ok place t work
Laundry Attendant (Former Employee), Niagara Falls, ONOctober 15, 2012
Pros: the were free lunches
Cons: they were good hours always 8 hour shifts..
it was an ok first job to work at the people were great work with there..
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Made some life long friends when I worked there
Customer Care Specialist (Former Employee), Sarnia, ONSeptember 10, 2012
Pros: worked with some great people
Cons: low pay
Learned fantastic customer service skills and enjoyed many great training sessions and social gatherings. I did not like the atmosphere and sitting in a chair for 8 hours.

December 3, 2012

Your comment is correct Marriott had a lot of gatherings, meals,and training on customer service. I can say when i was done at this call center in Sarnia it was terrible the training was all about pushing marriott credit cards on people that did not want them, making sure you did not sell other brands on calls which in a company as big as marriott makes no sense. Why try to sell 2 rooms with two beds in each when you have a family that wants a room for 5 and you have it next door at another marriott? O and i forgot to mention you can only request 2 rooms together so your kids might not be next door or near by. All this did was make people hang up on you and instead of calling the other marriott they called the competition. Great hotels, great staff at the locations but the call center is dismal marriott really needs to look at management and see what is going on in there its a shame that people booking 5 star hotels which require a credit card need to be bombarded with credit card offers. literally before i was done i had a trainer there tell me to "ask if anyone in the room wants a marriott credit card". This place turned into a joke that is only interested in making fast credit card application money instead of the OLD GREAT CUSTOMER SERVICE BRINGS PEOPLE BACK.... mr marriott Sr would be rolling in his grave if he seen the way people are being treated.

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its good
HOUSKEEPING & LAUNDRY (Current Employee), Oakville, ONAugust 30, 2012
for me im ok with my position that sometimes as a laundry, breakfast coordinator or a housekeeper.
co-workers were friendly.
nothing is hard working at the hotel.
if you have tips from our guest...
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Great place to work, only seasonal
Night Maid (Former Employee), Niagara Falls, ONAugust 23, 2012
Pros: free lunch/dinner, great work environment
Cons: seasonal
Working at the courtyard was a great experience. I enjoyed my job and the people I worked with. Management was always around to listen and offer advice. My coworkers were a great group of people who I enjoyed to be around. The job consisted of room calls and cleaning of the hotel. Interacting with guests and helping them to their satisfaction always – more... put a smile on my face. – less
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Something New n Exciting everyday
Customer Service Representative (Current Employee), Calgary, ABAugust 1, 2012
II gett to see a 1000 new faces everytime ii workk! Helps me get to work, knowing im gonna have funn while im there. I Love My Jobb!
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Productive Workplace
Housekeeping (Former Employee), Ottawa, ONJuly 24, 2012
busy workplace
good management
nice co-workers
during winter time
summer time
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lots of perks with this company
Bellmen and Valet (Former Employee), Victoria, BCApril 25, 2012
making sure the place is safe for guests and staff, the hardest part is the graveyard shifts.
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Great place to work it is fun and you meet great people
Customer Service room attendnt (Former Employee), Niagara Falls OnApril 10, 2012
I have learned quite alot from this place of employment, but they do not give you a chance for advancement,I worked there for six years and the only way you advance if someone quits or they get fired. Management is awsome co workers are great but the most enjoyable part of my job was attending to my guests needs. I enjoyed every person that came to – more... my rooms and complimented me on such a great job I had done and I looked forward to go to work everyday just to see the smiles on thier faces. The hardest part of my job was leaving the Marriott for good, I loved it there but it was time to move on. – less
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no was not productive
Front Desk Clerk (Former Employee), niagara falls onApril 3, 2012
Pros: 30 minutes for lunch
Cons: 8 hrs only
my work was the front desk checking inn customers and checking out customers,
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excessive layoffs
paralegal (Former Employee), headquartersMarch 13, 2012
Pros: very flexible work schedule, excellent day care on premises, although very expensive.
Cons: no job security, their motto is we treat our employees well, the company did this at one time, now they just say they do.
The corporate headquarters is constantly re-structuring. Your job can change 60% at any time and you will need to re-apply. Not a secure place to work at all. If you are over 50, you will probably be laid off.

May 9, 2012

Why are there excessive layoffs? I have applied for 2 accounting positions...should I run for the hills now? Thank you.

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demanding job
housekeeping (Former Employee), Niagara Falls, OntarioMarch 8, 2012
Pros: free soup for lunch everyday
Cons: demanding
they are very picky, not very nice people to work for. the only good thing is we get free leftover soup for lunch everyday
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Very professional
Housemen (Former Employee), Hadley, MAAugust 25, 2014
A typical day is to pick up linen in the hallways, clean areas such as the pool room, fitness room, lobby, business room, and bathroom. Provided requested items to guests with great customer service. My co-workers were great.
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Great environment and coworkers
Front Desk Agent (Former Employee), Ridgecrest, CAAugust 25, 2014
Pros: meeting new poeple
Cons: short breaks
Greeting guest, running front desk, making sure all guest were pleased with the services. Learned to to be the customer service representative I could be. Trained by good understanding management. The job was a good experience
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very helpful and easy to do
Front Desk Agent/Night Auditor (Former Employee), Burr Ridge, ILAugust 25, 2014
Excellent. Navigated through it nicely and easily. I recommend this site.
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Meeting people
Front Desk Receptionist (Current Employee), Palm Desert, CAAugust 24, 2014
busy all the time, I learned a lot about health and fitness. Management was the worst because we went through so many managers. Co workers were pretty amazing, the job didn't have any hard parts.
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A good fun weekly staff basketball competition and guest social events.
Housekeeping (Former Employee), Portland, ORAugust 22, 2014
A typical day of work begins with guest service request deliveries.I learned a lot customer services skills.Co-workers thought me how to stay motivated while delivering services to diverse guest.The hardest part of the was timely deliveries of multiple guest request while keeping everyone satisfied.I enjoyed interacting with guest from different parts – more... of the world. – less
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Productive environment, really professional and really organized
Banquet Cook (Current Employee), San Diego, CAAugust 22, 2014
Pros: the benefits are great, the working environment is great, and hotel discounts
Cons: none so far
In the beginning of the shift come in read BEOs and start in time order get organized and start getting parties prepped and stationed.

During my time at the Marriott Marquis I've learned high volume high quality food production. I've learned ordering strategies and ways to set up parties buffet style, plated and cooking stations.

The chefs here are – more... really good and show us a lot of how things should go, pairing, menu making, recipe creating and let us use our imagination. – less

About Marriott International, Inc.

Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate – Read more

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