Productive and Enjoyable Environment
Night Auditor (Current Employee) – Lakeland, FL – 16 February 2014
I work three distinct jobs within Marriott: front desk, night audit, and maintenance. For the most part, these jobs include a large emphasis on guest relations and being "the face of the company." Throughout my experience at the Residence Inn by Marriott, I have learned a lot about how the computer systems for Marriott properties operate, how the financial information is updated into the company's database, valuable lessons from guest service interactions, and the importance of communication in the workplace. I have also trained others employees in how to work the front desk and night audit positions.
The hardest part of the job is also the most enjoyable part of the job- the customer interactions. We receive a lot of business travelers, who are often overworked, stressed out, and cannot catch a break. Sometimes it is difficult to assist an unhappy guest, but at the same time it is a blessing to be able to fix the situation and maybe be the one bright spot that our guest had all day.