Pros: flexible work hours, friendly staff/working environment
Cons: permanent swing shift, little advancement
The most difficult part of this job is being able to not only manage the hotel, but to keep up with any concerns or questions from the guests. They will either call or come down to the front desk and you will have to respond in a timely manner. You can mention it may take some time, but it is essential to get back to them ASAP.
I learned a lot working at this hotel, as it gave me a greater understanding of high expectations to time management and resolving of concerns.
Day to day, you answer phones, make reservations, transfer calls, assist guests with their questions about the local area, assist guests if there is an issue to be resolved, work with fellow employees to ensure that the guests are taken care of, and always do it with a smile.
The Management is always on the ball if you keep them informed of any on-goings within the hotel. They will back up the Front Desk if they had to make a judgement call, and they are good about being professional when there is anything that needs to be spoken to about in private. The employees are friendly, kind and always willing to help out, and everyone is a team player.