Guest Services Agent/ Night Auditor (Current Employee), Hamilton, ON – July 7, 2015
I love working for this company. I probably have the most amazing Management and I always feel appreciated and welcome by everyone. The hours are not bad, but it can take some getting used to if you're working night shifts as well.
Customer Service Representative (Former Employee), Sarnia, ON – May 6, 2015
Pros: Signficant employee discount
Cons: Still a call centre
The job was fairly easy. For the most part the biggest benefit was the significant hotel discount provided as an employee of the company. I found that scheduling was fairly flexible. At the Sarnia location your only task was to make reservations so for the most part it was fairly easy and customers were content.
Guest Service Agent (Former Employee), Vaughan, ON – April 20, 2015
Each shift starts with a look at the arrivals, departures, meetings/events planned for the day. Then a look at emails that have been sent prior to your shift for any updates. The next tasks are to print the contingency report and to make sure that Elite Members have their rooms blocked as well as their requests fulfilled before they start arriving (around 4 pm). A call around is done for the occupancy and rate of other hotels in the area in case a guest needs a room and we are at maximum occupancy.
the people are great, but the management is negative.
Housekeeping Staff (Current Employee), Greater Sudbury, ON – March 27, 2015
The hours of housekeeping are good, never work after 6. The pay is minimum wage and the management is continuously testing to see if we are aware of certain practices. Also, if change in behaviour is needed the lines of communication are not effective. The best part is the other housekeepers and their humour. The worst part is the pay to expectation ratio.
Audio Visual Technician (Current Employee), Toronto Marriott Downtown Eaton Centre – March 4, 2015
Pros: free lunches
Cons: no full time postions available
The Toronto Marriott Downtown Eaton Centre is a delightful place to work. I am greeted by all of my fellow employees as soon as I walk in the door. The pay rate is very good and the work load is easily managable. My direct supervisor is a very well organized and compassionate person. The hardest part of my job is doing large set-ups by myself. the most enjoyable part of my job is seeing all of my clients completely satisfied with the services we provide.
It was a fun work place where everyone respected each other
HOTEL CONCIERGE (Current Employee), Niagara Falls – February 25, 2015
Pros: great work environment easy to come in too everyday
Cons: the slow times having to hand and wait for guest
A typical day would consist of me checking people in and out of the hotel answering guests complaints and questions. I learned how to deal with angry guest while being curduious and making sure to always find a solution. My management group was good always gave time off when needed and always helped you with situations if needed. Co- works were extremly nice I still keep in contact with them over my school year. The hardest part of the job and the most enjoyable part are the same, it was the interacting with the guest and dealing with complaints was the hardest part because sometimes it wasn't easy to keep the guest happy but the was the enjoyable was to find out what was wrong and fix it.
Call Centre Environment with fun people to work with
Reservation Sales Specialist (Former Employee), Sarnia, ON – February 25, 2015
Pros: hotel room perks, free lunches, large lounge for work team
Cons: never changing environment
I worked 8 hour days where I learned interpersonal skills through telephone sales. Management was very helpful and my co workers were a valuable asset to have beside me. Hardest part of the job was selling to people who were not interested in particular properties when others were sold out. My favourite part of the job was the commissions.
Room attendant (Former Employee), Markham, ON – December 2, 2014
Pros: free coffee
mornings are always fast paced, greeting our guests, some checking in, some checking out and some just grabbing breakfast, i pack my cart up and get going, 15 sweets to get done. iv learned bed making techniques, chemical handling, hotel procedure,
Housekeeper (Former Employee), Minett, ON – October 23, 2014
In a short time, I learned the importance of teamwork and working independently. The Marriott emphasized teamwork and the idea of being an orchestra - this idea was proven under extremely busy days, as people from different departments aided others. I learned the importance of time management and of the satisfaction of guests. I had strong relationships with my co-workers; everyone helped each other in various ways. The hardest part of the job was the hours - we were understaffed and working over time every day. The most enjoyable part of the job was seeing guests come from all over to vacation in such a remote, but quaint place... and to see their reactions of the stunning view of the lake.