Sales Associate (Former Employee) – Oshawa, ON – 29 March 2014
I worked at Mark's for two years. Because of the generally older demographic that shops there, customer service is stressed constantly by management - which really helped make me the great salesman I am today.
Though it builds a lot of skill, there's certainly a ton of work that needs to be done to maintain a store that's 12,000+ sq ft with a small team. At times I felt I was being a little bit underpaid, and only ever got a 25 cent raise for my efforts.
Management at the Oshawa Centre store is incredible. I was rewarded multiple times for my efforts straight from the manager's pocket, via gift cards etc. Management at the North Oshawa store was just ok though. They have a 'holier than thou' attitude at that store, and expect employees to go way way way to far above for no reward. I was once asked to stay a half hour later to clean, only to figure out on my next pay check I wasn't even paid for it. I've had to wait around for 20 minutes past the end of my shift while the manager zipped up jackets and demanded we clean the store to perfection before leaving, which I once again was not compensated for.
Overall it's a good place to work. They will work you to the bone, and as states above, have very very high expectations for customer service. Don't really expect any advancement in the company. In my two years I saw one person get promoted from within, and I myself, despite constantly being a top performer, was never promoted to shift leader.
Side notes: the discount is 40% and you have a cap of about $1500, which friends and family can use as well. They're servicemore... rating system 'J-Score' is mathematically incorrect, (a 5-star and a 3-star gives the store a rating of 2-star instead of 4-star) which always bugged me.less
Sales Associate (Former Employee) – Williams Lake, BC – 3 July 2017
I worked at the Marks in Calgary...I'm not sure if still is...but was the largest and the flag ship for the company. Met many high heads and loved my job. Then I had to move to a small town in BC. So I transfered to that location. It started out great. But then I strayed pointing out things that where against the company policy/protocols. So they slowly started cutting my hours back until I was down to 4 hours a week. I loved the Company...but I guess have to be careful what location you are at.
Floor Sales Associate (Former Employee) – Newmarket, ON – 27 June 2017
The typical day at Mark's as a Floor Sales Associate was put clothes away, help any customers, and help your team members if they needed a hand.
Working at Mark's, I was able to learn how to approach a customer, and ask them if they needed assistance; overall it is a good skill to have.
On the other hand, most of my co-workers were great to work with! Management was always friendly and they were pretty good at shifting me. Needless to say, when it was a quite season, I would sometimes get no shifts for weeks, before the store started picking up on sales again. Most of the co-workers I had, were awesome. If I needed assistance with something, they were always there for me.
Overall, it is a good first job/part-time job. I would definitely recommend working at the Mark's nearest you.
Positive management, great customers, good product
Sales associate (Current Employee) – Owen Sound, ON – 30 May 2017
Great managers, associates and customers make Mark's a good place to work. I feel appreciated and valued for hard work done. Like any retail job, it would be great to earn more money per hour and to have possibility of full or close to time hours even as an associate after a certain amount of time served in the company.
a discount on store products up to a certain amount
Sales Associate/Cashier (Former Employee) – Edmonton, AB – 7 April 2017
HIGH Turnover horrible management, wierd priorities, untrustworthy, not doing what is asked and passing off jobs to employees, not keeping the books or store organized. No hours, no time off when needed (sick days), disorganized store and miscommunication between managers which resulted in confusion with the schedule.
i did however gain knowledge on how to fit customers with boots and clothing that was right for their work environment.
The hardest part was turning customers down for returns because they had already warn their boots/clothing past warranty.
The best part was the people that I worked with that weren't managers, and having a department to myself.
At West Edmonton Mall, there was barely a working toilet, always rotten food in the fridge, the construction leaked drywall cement into our staff room, the roof leaked and got clothing moldy, which we were then told we had to sell. The back room was a disaster because it was so small.