Pros: you're all family, 40% employee discount
Cons: demanding customers, difficult associates from other stores
A typical day at work here at MWW involves cleaning up my Industrial department and serving customers. On busy days, some tasks will have to be put on hold in favor of customer service. The job is great, though it is difficult to ask for a raise.
My department managers are really good and very understanding, as they are on the floor with the sales associates – more... so they know what's going on at all times. The most difficult aspect of the job would be pleasing customers- the Inventory Lookup system is often very inaccurate because Mark's is often a target for thefts. Due to this setup, and the fact that Mark's does inventory only once a year, the Inventory lookup system will say that a certain store will have a large number of a certain item when in fact, it does not. This would often irritate the sales associate on the other side as they do not think that the store being called is searching thoroughly enough. Another thing is employees are often not made aware of recalls, so these associates very often have no clue why a certain item has disappeared for a long time. Certain customers are also very difficult to please and would blow off steam on the sales associate.
The most enjoyable part of the job is meeting genuine people who I would frequently have long conversations with, ranging from topics about food, life, and their jobs. I have met some of the most interesting people I never thought I'd ever meet- from a Mexican pilot to a guy who accidentally stabbed himself in the abdomen with a welding torch, the amount of interesting individuals that go through the doors of MWW is never ending. My favorite thing about MWW though, is that it's a small store. By that, I mean that it's not like a large department store where everyone would be strangers even after a year of working there. The associates know and understand each other- like a little big family. As much as I dislike some aspects of the job, my little big family at Mark's makes my day a lot more bearable, even on my worst days. – less