Customer Service Associate (Current Employee), Newmarket, ON – April 30, 2015
Pros: Great colleagues/staff, good working environment, flexible hours
Cons: Few hours, difficult/demanding customers, little chance of advancement
Working at Mark's is decent. There are few physically demanding tasks and few chances of getting bored because there is always something to keep you busy. The management I have worked with has been good. – more... Supervisors were easy to get along with and made the experience pleasant each day. I love all my co-workers; they are all wonderful people and really make you feel like you're an important part of the team. I'm sure I'll keep in touch with them once its time to leave the position. The manager at my location was very accommodating but he is so stressed and busy that he sometimes forgets what days you wanted off and will schedule you in by mistake. With that said, when he makes a mistake, he never demands you work if you're unable to and will always try his best to find someone to replace you. There are also quite a few downsides to the position. First, there are few hours to go around because the company is ALWAYS hiring new people so those who work there already get few hours and sometimes, you can go weeks on end without getting a shift. Also, there is very little chance to advance in this company. The last thing I'd like to comment on is with respect to the retail aspect of the job, which is often very stressful and emotionally demanding. Some customers will test your patience the moment they walk through the door. They'll leave a huge mess on the floor and in the changing rooms and expect you to be happy for it cause you're getting paid to be their slave, after all. There are also many customers (usually women) who are extremely picky and will sometimes have fits if an item does not come in their size or if the products available are not to their liking. Having said that, there are also customers who are a pleasure to serve and will leave you smiling after they leave. Overall, this is a good, temporary job for students who want to make money during their studies, but there are much better positions out there for older individuals who are looking to create a career for themselves. – less
GENERAL MANAGER & ASSOCIATE GENERAL MANAGER (Current Employee), Niagara Falls, ON – April 21, 2015
Lacking a succession plan, but offers great stability, especially for retail. Gained valuable management skills such as; payroll/expense management, on-boarding and recruitment and selection, merchandising, and product management.
Sales Associate (Former Employee), Surrey BC – April 20, 2015
Pros: long hours
this was the job, where i honed my skills in a retail environment even further. I learned about clothes and how to take care of them. My Co-workers became my mentors and taught how to be the best in a retail place.
I enjoyed Marks, its was my first time in retail. Working with people was easy. I have alot of experience with working with the public. The staff was excellent and very friendly. I learned some new skills such as working with a SKU, I did the recount of money at the end of shift with the supervisor.
Store Manager (Former Employee), burlington – March 4, 2015
development of the staff and management teams. always a good challenge both business and customer wise. staff and the customers were great to work with. hardest part of the job was working with the logistic side of the business as the stock levels were not well projected for the size of the stores.
Mark's in Espanola is a very friendly store to work at.
Cashier/Sales Associate (Current Employee), Espanola, ON – January 20, 2015
Pros: the employe discount
Cons: the lack of hours
Working at Mark's is a very enjoyable place to work, there is always something to learn in the job with the changes that are continuing to happen. My co-workers are the best, we laugh when we can and when – more... it comes to work, we work together and get things done on time making sure the product is out and displayed properly. A typical day at work for me is to go in read the daily input so we know what and if there are changes being made, then i will start with replenishing if need be or cleaning, and look after the customers and help them with their choices and sell it to them. ( If they want it ) The most enjoyable part of my job there is to interact with the customers and help them learn what all our product is all about. – less
Sales Associate (Current Employee), Spruce Grove, AB – January 8, 2015
A typical day at work is to prepare the store for opening. Along the day, I am mostly working at the tills. Others times I'd either unbox, restock and neatly tidy merchandise for the sales floor and providing – more... any assistance to customers while doing so. I love my co-workers. They make my work experience even more amazing. Everyone gets along so well. The management is great; they listen to you, care about your well being and very easy to talk to. The hardest part of the job is when it gets very, very busy but I learn to handle the situations in the best way possible. The most enjoyable part of the job is that everyone gets along. We help and support each other all the time. I believe that's important coming into a workplace. – less
Sales Associate/Customer Service (Former Employee), Fredericton, NB – December 28, 2014
An excellent place, you always feel welcome, whether you are a customer or a team member. Management is spectacular as they are right out there with you helping on the floor. Every shift was started out – more... with a quick rundown on what our goals were for the day, what needed to be improved, and what incentives were going on, examples being contests, prizes, etc. Everyone I worked with was friendly, helpful, and more, the most enjoyable part of the job was simply going there, you always had something to look forward to. – less
Cashier/Sales Associate/Merchandiser (Former Employee), Deep River, ON – November 17, 2014
Pros: coworkers, 40% staff discount
Cons: consistency with work hours
- positive work environment - involves knowledge about products available for purchase - learned about CIP and Replenishment Reports - learned how to receive shipments - created and organized displays according to standards - always something to keep you busy - everything was managed professionally
visual merchandiser (Former Employee), white oaks, edmonton ab – October 28, 2014
Pros: no pros about this place
Cons: management stinks, no communication between management and employee, they dont tell you if you are doing a good jobnot a good place. e
worked at white oaks square...management is poor! If i was the owner of this store i would have had all the women supervisor canned or demoted. Store is a mess, back room un organized stuff all over the – more... place. In my short time got terminated, in which i had many years as a merchandiser or a visual merchThe reason was not working out BS. I thought i would apply close to home, big mistake. Stay away from this store. Like i said you are working with mainly woman. – less
Great Place to work, exceptional service driven leadership
Assistant Manager (Former Employee), Calgary – July 24, 2014
Working for Mark's for many years, roughly 8 years. Through this time I started as a part time employee, through to Merchandise Associate, Shipper Receiver, up to Assistant Manager of Merchandising as – more... well as Assistant Manager of Customer Service.
Tasks were are listed; -Exceptional Customer service skills -Using computer systems for customer inquiries and ordering -Cash handling procedures (petty cash, opening and closing the building, counting floats) -Handling Business Accounts -Merchandising using the company standard -Shipping and receiving ( proper procedures of executing incoming shipments effectively and efficiently) -Leadership courses -Reinforcing the 100% Satisfaction Guarantee -Up selling and add on Plus much more!
Been with the company since 2008. Making minimum wage. $$
Sales Associate (Current Employee), Ottawa West, ON – June 20, 2014
Pros: 40% discount on regular priced merchandise, limited to $2000 per year $3000 per year for store operators
Not a great place to work if you're looking for advancement...& really, unless you are a student...who wouldn't want advancement? I have been with the company since 2008 working at 2 different locations – more... throughout those years. Now that minimum wage increased to $11/h I received a 0.04 cent increase (woohoo) and I now make the same hourly wage as the 'new guy'. I won't be with this company much longer for this reason alone. Apparently spending 1.2 million dollars in advertisement on a Father's Day weekend event is more crucial than keeping their long time, loyal employees happy. Way to go. Hours are a complete joke unless you are the Store operator or assistant store operator (37.5h per week). Everyone else gets from 3-22 hours per week unless you are a shift leader you will average around 20-30h/week. And then Xmas time comes around and all of these 'seasonal' employees are hired for extra help but then it's too much of a hassle to get rid of them once the Christmas season is over so we keep them employed and lower everyone else's hours to about 9/h per week & then get a little outraged when I pick up a 2nd job because I can't make ends meet. End rant. So long marks. – less
Great place to work at- unless you want to move up the ladder quickly
Sales Associate (Current Employee), Calgary, AB – May 24, 2014
Pros: you're all family, 40% employee discount
Cons: demanding customers, difficult associates from other stores
A typical day at work here at MWW involves cleaning up my Industrial department and serving customers. On busy days, some tasks will have to be put on hold in favor of customer service. The job is great, – more... though it is difficult to ask for a raise. My department managers are really good and very understanding, as they are on the floor with the sales associates so they know what's going on at all times. The most difficult aspect of the job would be pleasing customers- the Inventory Lookup system is often very inaccurate because Mark's is often a target for thefts. Due to this setup, and the fact that Mark's does inventory only once a year, the Inventory lookup system will say that a certain store will have a large number of a certain item when in fact, it does not. This would often irritate the sales associate on the other side as they do not think that the store being called is searching thoroughly enough. Another thing is employees are often not made aware of recalls, so these associates very often have no clue why a certain item has disappeared for a long time. Certain customers are also very difficult to please and would blow off steam on the sales associate. The most enjoyable part of the job is meeting genuine people who I would frequently have long conversations with, ranging from topics about food, life, and their jobs. I have met some of the most interesting people I never thought I'd ever meet- from a Mexican pilot to a guy who accidentally stabbed himself in the abdomen with a welding torch, the amount of interesting individuals that go through the doors of MWW is never ending. My favorite thing about MWW though, is that it's a small store. By that, I mean that it's not like a large department store where everyone would be strangers even after a year of working there. The associates know and understand each other- like a little big family. As much as I dislike some aspects of the job, my little big family at Mark's makes my day a lot more bearable, even on my worst days. – less