Pros: pay rate, break schedules, free lunches, amazing training
Cons: no support, not a warm atmosphere from management or staff, not enough time to complete callbacks for members.
I didn't have the same kind of experience some of the reviews listed have. I found there was very little support from management in regards to questions or concerns. In fact they spent more time talking down to myself and several colleagues then helping us succeed for them. Now we were all contracted, and reminded of which quite often, also reminded – more... how they don't hire contracted people... Perhaps this is why we were treated differently. I found most of the staff very helpful, but we were not allowed to seek their support and would infact get in trouble for asking for it. Definitely could just use more support, and be more warm and empathetic to their staff... Would be sufficient changes to make it a much better contracted placement... – less