I worked for several departments and learned a great deal from each one of them.
Visa department: took calls from clients and merchants about Visa cards and activities, making sure there was no fraud involved. Inbound call center.
E.F.T. dept.: investigated and returned, when needed funds that were sent electronically in error to wrong accounts. Inbound call center.
Visa Ins.: took calls and answered questions about products that best suited the client. Inbound call center.
I enjoyed working in all these departments.