A typical day at work consists of serving customers, refilling the fridge, and replacing the food in the steam table. If you were closing, your responsibilities were to sweep the floors, refill materials (such as utencils, straws, etc.), order replacement food through the microphone, wash the steam table, wipe the glass and countertops, and empty the garbage.
What I learned during my employment was how to deal with a variety of customers, as well as developing my work pace. I picked up the routine and work ethic quickly and stuck to it.
The management wasn't what I thought it was going to be. The manager stood around yelling at people. We received 15min. breaks (one for a 4-6h shift, and two for anything over that) when we should have been receiving 30min. breaks. If you worked over 8h, you did not receive time and a half.
My co-workers were friendly and we worked as a team. The workplace was very family-oriented.
The hardest part of the job was if it was your turn to close that day. You had to do it alone and did not get paid for overtime if you worked half an hour or an hour after your written hours. The owner would serve food even after the mall closed which would push your cleaning time past your hours.
The most enjoyable part of the job was meeting and getting to know your co-workers.