Full Time Support Administrator
MadDeal - Markham, ON

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Support Administrator,
Markham, Ontario Canada


We are a marketing service operating in one of Canada’s fastest growing industries, daily deals and coupons. We have attracted a large subscriber base from Canada, U.S. and U.K. and are growing at a fast pace.

Role Summary:

We are currently looking to hire an administrative assistant with experience in customer service. We strive to provide a high level of quality service to our members and should any issues arise, we want to respond and resolve any issues in a timely manner. Your role will be to assist our members with any questions or issues and act as a liaison between them and our merchants. In addition, you will assist in generating, organizing and delivering new leads to the sales team. This includes working with and helping us grow our affiliate networks. The ability to communicate clearly and to work in an organized fashion is critical in this role. Strong knowledge of the computer and the internet is required.

Key Responsibilities:

Manage support channel queries in high-quality fashion
Work on our support ticket system to liaison between members and merchants to answer questions and resolve any issues with orders
Maintains customer records by updating account information
Provide customer support via our live chat system, support tickets, telephone and email
Establish and maintain new promotions with our partners & affiliates
Generate, organize and deliver new sales leads to the team from existing resources
Data Entry for merchant payments through our online portal
Other tasks as required


Customer Service experience needed
Administrative or Sales experience recommended
Excellent customer service skills and problem solving
Experience in the daily deal industry is an asset but not required
Excellent writing and communication skills
Sound Knowledge of the Internet, Microsoft Excel and Word
Drive to succeed in an entrepreneurial environment
Must be a fast and efficient worker

Personal Attributes:

Exceptional attention to detail
Highly motivated, confident and determined
Is a creative thinker and looks for way to improve operations
Strives in a deadline-driven environment and works well in a team setting
Strong time management/organizational skills

If you are looking for an opportunity to expand your career in a dynamic and enthusiastic environment, you are invited to submit your resume and cover letter.

About this company
Join a fast-growing company in the fastest growing Online Daily Deals sector.