Patient Care Manager, Critical Care and CCRT
Mackenzie Health (formerly York Central Hospital) 21 reviews - Richmond Hill, ON

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Competition Number: 12-520
Status: Permanent Full Time
Program: Medicine Program
Department: Critical Care and CCRT
Reports To: Operations Director, Medicine Program
Hours: Days; 7.5 Hour Shifts

Posting Summary:

The Patient Care Manager, Critical Care and CCRT (Critical Care Response Team) is a member of the management team within the program/clinical area and is responsible for the coordination and direction of the Critical Care Unit as well as the human and fiscal resources of the unit. The Patient Care Manager collaborates with the Operations Director, Medical Director, Educator and other allied health members to ensure that high quality, effective and efficient services and care is provided. The Patient Care Manager is accountable for planning, implementing and integrating plans that are in alignment with the Medicine Program and alignment with the organizations vision and strategic directions.


  • RN Certificate of Competence from the College of Nurses of Ontario.
  • Baccalaureate Degree in Nursing or related field. Masters preferred.
  • Minimum of 3 years clinical frontline management experience.
  • Demonstrates knowledge in clinical practice.
  • Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the health care team.
  • Demonstrates a clear understanding of the application of the RHPA legislation.
  • Demonstrates superior understanding of systems, systems analysis techniques, value analysis process and continuous improvement principles and tools.
  • Possesses highly developed analytical, problem solving, critical thinking skills.
  • Demonstrates a strong patient and customer focused philosophy in all interactions.
  • Possess the ability to introduce and effectively facilitate change.
  • Demonstrates superior decision-making and organizational skills.
  • Demonstrates commitment to professional development.
  • Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
  • Ability to analyze research and implement evidence-based practice into Policy and Procedure development and clinical practice.
  • Demonstrates excellence in written and oral communication.
  • Experience with guiding staff experiencing performance and/or attendance problems.
  • Communicates effectively with the multidisciplinary team and external areas using timely, appropriate written, verbal and non-verbal means.
  • Utilizes effective listening skills to maximize understanding of issues.
  • Provides a comfortable, respectful, confidential environment for team members to discuss issues.
  • Facilitates an environment that expects team members to resolve issues in a respectful, non-confrontational manner.
  • Enhances negotiating skills.
  • Enhances knowledge and expertise in coaching, facilitation, listening, group and team skills.
  • Proven attendance record.
  • Ability to perform the essential duties of the job;
  • Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint and Outlook at an advanced level;
  • Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
  • Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy;
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

About this company
21 reviews
Mackenzie Health Opened in 1963 (formerly York Central Hospital), Mackenzie Richmond Hill Hospital is a large community hospital located in...