Social Media Customer Service Representative
MDG Computers Canada - Oakville, ON

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MDG

Social Media Customer Service Representative

Company: MDG Computers Canada Inc

Job Category: Customer Service

Career Level: Junior to Intermediate

Location: Oakville, Mississauga/ON

Status: Full Time, Employee

Relevant work experience: 1 – 2 years

MDG Computers, a Canadian Success Story – Growing Again!

MDG Computers Canada Inc. "Canada's Largest Selling PC Brand," is a wholly Canadian owned manufacturer, distributor and seller of quality computers. With a solid reputation in the Canadian marketplace, 28 growing retail franchises, and a growing corporate team, MDG maintains a strong competitive position targeting consumer, government, and commercial markets.

To support the ongoing growth of our Corporate Customer Service Group, we have an immediate need for a professional, media savvy and courteous “Social Media Customer Service Representative.” The position is based out of our head office in Oakville – near the Mississauga border (public transportation is available).

Responsibilities:

  • Work closely alongside Marketing to manage the MDG brand and reputation online through various web and social media platforms.
  • Maintain the MDG image and act as the frontline brand management by interacting with customers and fans in real time.
  • Maintain daily social media activities and posting schedules.
  • Respond to client initiated conversations to answer questions, offer solutions and mediate conversation.
  • Listen, understand and respond to a high volume of inbound customer service calls in a professional and courteous manner.
  • Effectively track inquiries and respond in a timely fashion.
  • Investigate shipment and delivery, status of repairs, billing inquiries, product questions, and warranty questions on behalf of customers.
  • Manage conflicting situations over the telephone.

Requirements:

  • High level knowledge with social media platforms including Facebook, Google+ and Twitter.
  • Passion for providing an exceptional customer experience.
  • Ability to think strategically and creatively.
  • Call Centre experience considered an asset.
  • Experience in web navigation and email applications.
  • Ability to prioritize and plan work activities, good time management skills.
  • Previous experience in problem solving or case resolution.
  • Exceptional writing skills with the ability to customize responses in a professional manner.
  • Demonstrated customer service and problem solving ability.
  • Excellent teamwork, communication and people skills.
  • Bilingualism is an asset.

Education:

  • Minimum grade 12 education.

If you are interested in joining a Canadian owned and operated success story please apply now. Applicants are strongly urged to apply directly online.

No agencies or telephone calls please.


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