Sales Associate/Optician at Target Optical (Current Employee) – Sugar Land, TX – 7 November 2013
Have to learn optic knowledege. Also, how to adjust glasses and explain to guest what lenses would suit them best. Explain to guest their insurance and their out of pocket expenses. Receive glasses and contacts. Assumble glasses and call guests in a timely manner. Book appointments for the doctor. Reach sales goal everyday. Hardest part of the job is dealing with rude customers, and multi tasking a hundred things at once.
interacting with guests, comision, learning optics
PRODUCTION MANAGER (Former Employee) – Toronto, ON – 1 May 2017
Great place to learn and grow a completely unique set of skills. They provide good training, cross training to other departments is encouraged and appreciated by everyone. It's a luxury retailer, so price is a big objection, and it feels like the stores are left to fend for themselves as to the overcoming of those objectives. Vague answers from some of the coaches for the different day-to-day struggles different teams have to face. The few great managers, that genuinely seem to care about the job and their teams, are not provided with the tools to support their teams.
VERY difficult to remove any associates that are bad for the business, but great open door policy means there is always another avenue if you need guidance.
Overall, the good outweighs the bad on any typical day.
very close and supportive teams
very poor support from upper management, they're mostly interested in numbers.
Eyewear Consultant/Lab Technician (Current Employee) – Belleville, ON – 1 May 2017
I think this depends on which store you work for. My managers are amazing and they manage the store efficiently and transparently. The store manager has an open door policy and is really easy to communicate with.
I've learned so much working there and I wouldn't trade it for anything. Luxottica provides a lot of training material which is fairly interactive.
Eyewear Consultant (Current Employee) – Pickering, ON – 29 April 2017
good company to work for, I've been with the company for about 2 years. dealing with clients and assisting them with the process of picking glasses contributes to developing your social and customer service skills
Optician (Former Employee) – Newmarket, ON – 2 April 2017
Very regimented environment. Had to punch a clock. Retail environment and opend 7 days a week. No work life balance. Not the best place to work. Industry is changing so there is more pressure on sales and was very tough to work in this environment.
Data Entry Clerk Merger (Former Employee) – Mississauga, ON – 8 February 2017
a typical day at this job was easy going, light work with minimal supervision. the management needed to be improved. the most enjoyable part of the job was interacting with various people from different cultures.
Sales Manager (Former Employee) – Toronto, ON – 15 January 2017
inconsistent shifts with non-stop standing around; dress code for job does not reflect the income generated; low pay with even lower commission payout; expected to know about all brands and brief history and detailed product knowledge ASAP; competitive environment due to commission structure.
Sales associate (Former Employee) – Prince George, BC – 15 January 2017
loved working here. felt like a great family. management changed and the rest of the team followed. its retail so it can be boring but the sunglass part of it is fun and project knowledge isn't that bad. work there for a year and you get a free pair.
A typical day at work includes working with awesome people, being taught by knowledgeable co-workers and welcomed into a great and fun job culture. Great atmosphere to work, with an open office concept. Management are courteous and friendly, the organization values family and team bonding. You are in charge of your own success.
Full Time Key Holder (Former Employee) – Toronto, ON – 26 December 2016
Problem will Usually be either management or personality conflicts.
A few things to note:
There used to be commission up to 5% which helped offset low wages. Now it caps at 1% and only if store makes sales goals with accompanying even lower wages.
Upper management on the regional level has directly stated that part timers does not matter because they are not and can not be commited to SGH. Example of this in company practice is an employee of 2 years, who has consistently met sales goals finally gets a raise. But when this happenes he is nearly bumped up to the new minimum wage right before the new minimum wage is made law. There fore it so statutes as a raise and not mearly giving people a livable wage.
As a sub management/full/part time employee, you will find yourself closing the store everyday. There is no steady set schedules, so it will be very difficult to plan your days. Be prepared for 3 hour shifts so if you have a long commute please consider.
Managers make their bonuses based on store sales even if they themselves don't make their existing sales goals.
This job is ideal for someone who is in school who needs a few odd hours of work here and there. This job is not good for anyone looking to make a living or need more then 15 hours a week. Because it will suck up all your free time which you could work somewhere else where there is a more predictable schedule.
Hope this review helps you make an informed dicision.
Représentant des ventes (Former Employee) – Montréal, QC – 20 December 2016
Luxoticca est le leader mondial de l'optique. En travaillant pour Oakley j'ai appris à travailler selon les plus haut standard de l'industrie. Je devais respecter des normes très élever pour ce qui est des objectifs de ventes, le marchandisage, la présentation de produits et la gestion de temps et de territoire.
J'ai appris à gérer un territoire de plus d'une centaine de clients. J'ai appris aussi à travailler en équipe, en étant en étroite collaboration avec les autres représentants de cie compagnie, tel que Ray Ban, Michael Kors, Prada, etc...
My coworkers and management team are positive role models and help me in advancing in my product knowledge. They are very caring, flexible, and honest workers. They are very friendly. I love working for Luxottica! It is a very open and welcoming workplace.
Lab Technician (Former Employee) – Edmonton, AB – 6 November 2016
I enjoyed working here. I was happy to wake up and go into work. I learned a lot about time management and problem solving. The management for the most part was good and fair. The hardest part about the job was sometimes things would get really busy and pressed for time since lenses are promised within the hour but nothing some team work couldn't get through. The most enjoyable part was that we acted like a family and cared for one another. Also we got to listen to our own music since we weren't connecting to the store or where customers could hear us. Not to mention it was in a mall so food courts and shopping on lunch break were a thing.
Great company to work for. Has longevity Great position for students flexible hours
Certified Lab Technician (Current Employee) – Mississauga, ON – 5 November 2016
This job is a challenging yet fun. Having the skills to multi-task while still making sure that every customer has the same experience can be overwhelming but the great thing is it keeps you on your feet. With "Energy" being one of the big focuses in the store, the music plays a big part in making your entrance into the store feel like you're entering into a party where you can have fun trying on different styles. Typically when you go shopping, some customers are not interested in talking to associates in fear that they will be pressured into buying. This challenge is greatly welcomed by associates for one reason: We focused on making personal connections and treat them as a guest. I've learned different methods of management skills that I have taken with me such as coaching, scheduling, merchandising, etc
Sales Supervisor (Former Employee) – Vaughan, ON – 4 November 2016
Great workplace for those wanting to work their way up a company. Easy to move around and opportunities always available. Mature work environment but fun staff who are always up for planning work get together.
Optician (Current Employee) – Ottawa, ON – 31 October 2016
The best part of my job was when the customer would leave the store satisfied. With the training and resources I received at Lens Crafters, it was easy for me to perform my job on a daily basis. I consider my training and experience at Lens Crafters a valuable asset.