Pros: fun co-workers, optimistic atmosphere, 50% discount on products, good and paid training, flexible hours
Cons: not good for sensitive hands etc, dealing with potentially rude and unresponsive customers, no one-set job - everyone does everything as opposed to being assigned tasks.
A typical day at work would to be to clean the shop and make it look presentable (half an hour slot in the morning for this) before opening up to customers. Lush have a big policy that all customers must be spoken to, as many people enter the shop without having a clue with what they're looking at! Requires really good knowledge of their products, what they do, and their ingredients, but after explaining it to many customers it begins to stick easily. There are several things to be done: Speak to and help customers, clean down sides, make sure all testing bowls have warm water, top-up products, visit the stock room to re-stock.
My social skills improved greatly and I learned how to create a balance between fun and professional - in Lush, you have to be professional enough to guarantee great service and to help the customers best, but you have to have quite a fun and bubbly personality to make the process a lot more enjoyable. It also includes giving demos to customers (for example trying out a cream on their hands or showing them how a bath bomb works in the tester) so you have to be quite open.
I'm sure it varies between store to store, but the co-workers were all like a very big (and accepting!) family. The management are all friendly and understanding.
The hardest part of the job would have been during the busiest days (such as close to Christmas), as you must talk to every customer who enters as well as making sure the tester bowls are warm etc.
The most enjoyable part is the small competitions the management set up to encourage you to make bigger sales - competitive, but fun!