Fun, yet demanding and poor managment
Floor Leader (Current Employee) – Pointe-Claire, QC – 17 June 2017
A typical day is very demanding. Our staffing has not caught up with increased traffic, and it is always very busy. Customer service is the top priority, and they get above and beyond service from mostly dedicated staff.
I have learned a great deal about ingredients in products, how to be an amazing sales person, and how to work with a team and be an inspiring leader when there is absence of a manager.
Management is very poor. I have worked through three different managers and four MITs. Managers are absent on the floor, give useless feedback, and have trouble getting staff buy in. Two of the MITs have been amazing, however they were both let go, and the other two are incompetent and have been promoted to higher positions.
When there is no manager working, the atmosphere on the floor is happy, uplifted, fun, and focused on giving superior and tailored service to customers.
The hardest part of the job is trying to balance work/life. The minimum availability is nowhere near "minimum", and trying to compromise/communicate with management is very difficult.
The most rewarding and enjoyable part of the job is interacting with staff and customers. Staff want to grow and learn, and helping them makes you feel great. Providing such in-depth service and consultations with customers is wonderful too, as they are usually very grateful and become repeat customers.
Great discount. inspiring and ethically-minded company.
Terrible management, lack of regional support.